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About the Role
As a Pet Resort Guest Service Representative at K9 Resorts of Penfield, your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.
Responsibilities
- Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
- Greet all customers entering the building.
- Perform check-in/check-out and reservation procedures in the POS system.
- Take custody of pets and ensure they are properly placed in the building.
- Answer telephone inquiries.
- Provide tours of the facility to potential customers when necessary.
- Feed and medicate all dogs.
- Provide personal playtimes for dogs when requested.
- Perform body checks to identify pre-existing conditions and/or injuries.
- Perform sanitation of the lobby, boarding, and daycare accommodations.
- Monitor daycare.
- Bathe dogs.
Requirements
- Ability to lift at least 20 lbs.
- Some weekend and holiday hours are required.
- Salesmanship personality and comfort.
- Outgoing, positive, and enthusiastic personality.
Education Level
- High school diploma or equivalent required.
About the Company
- K9 Resorts are internationally recognized, multi-award-winning pet care facilities.
- Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications.
- As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.
- We seek energetic, reliable team players who love dogs.
- At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment.
- If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.