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About the Role
Join a team focused on building an agentic framework that understands users and works reliably. You will drive product adoption, manage customer relationships, and ensure users reach value quickly through effective onboarding and pilot management.
Responsibilities
- Run pilots by scoping success criteria, driving engagement, and creating a path to conversion
- Own onboarding and rollout by building launch plans and aligning stakeholders
- Drive product adoption by training customers and sharing best practices
- Build and maintain relationships with champions, admins, and business stakeholders
- Enable expansion by mapping teams and use cases in partnership with AEs
- Lead check-ins and QBRs to reinforce value and identify blockers
- Provide product feedback and customer insights to the internal team
Requirements
- 2+ years of account management, customer success, or post-sales experience in B2B SaaS
- Experience owning pilots, onboarding, or engagements for enterprises
- Customer-obsessed mindset with the ability to adapt to customer goals
- Strong product fluency
- Ability to drive adoption using usage signals and best practices
- Experience partnering with AEs on expansion and renewal
- High-agency, humble, and intellectually curious
- Excellent written and verbal communication skills
- Analytical and experiment-driven approach
- Comfortable with ambiguity and building processes from the ground up
Skills
- Account management
- Customer success
- B2B SaaS
- Enterprise onboarding
- Product adoption
- Stakeholder management
- Data analysis
Experience Level
- 2+ years
About the Company
- Wispr Flow is a voice dictation platform focused on making device interaction effortless.
- The company is rethinking human-computer interaction through AI.
- Backed by $81M in funding from Tier 1 VC firms.
- Experienced 150% revenue growth per quarter for the last four quarters.
Equal Opportunity
- We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.