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About the Role

As a Customer Reliability Engineer (CRE), you will be the primary point of contact for our customers, applying Site Reliability Engineering (SRE) best practices to the Isovalent software suite. This role involves understanding customer architectures, configurations, and providing world-class support and issue resolution for incidents, while enhancing our understanding of customer health. The role requires working within the Pacific Time Zone business hours.

Responsibilities

Adapt SRE best practices for customers.
Apply SRE practices to Isovalent software suite running on-premises and in major cloud providers on Kubernetes.
Gain a deep understanding of customer architectures and configurations.
Work with internal and external stakeholders to provide support and resolve issues.
Enhance the organization's view into customer health.

Requirements

Bachelor’s degree + 8 years of related experience, Master’s degree + 6 years of related experience, or PhD + 3 years of related experience.
6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
3+ years of experience operating Linux systems.
2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments.
2+ years of experience with Terraform for deployment of cloud infrastructure.
Must be a U.S. Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) due to work on US Government classified environments.
Must be able to work independently in a remote environment.
Must be able to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone.

Skills

Linux operating systems security
Cloud-native technologies and environments
Network troubleshooting tools
Packet capture and analysis utilities
Kubernetes and cloud-native technologies
Container Networking Interfaces (CNI) installation, configuration, and troubleshooting
Networking concepts and technologies across OSI layers 2 through 7

Location

Remote (within the United States)

Work Type

Fully remote
Full-time

Experience Level

8+ years (with Bachelor's)
6+ years (with Master's)
3+ years (with PhD)
6+ years (customer support)
3+ years (Linux)
2+ years (Kubernetes)
2+ years (Terraform)
2+ years (escalation point)

Education Level

Bachelor's degree
Master's degree
PhD

Salary/Compensations

$158,200.00 - $200,700.00 (US/Canada, base)
$158,200.00 - $241,700.00 (New York City Metro Area)
$140,600.00 - $241,800.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Restricted stock units (vesting based on continued employment)
10 paid holidays per full calendar year
1 floating holiday (non-exempt employees)
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)

About the Company

Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF.
Cisco Isovalent builds open-source software and enterprise solutions for modern cloud-native infrastructure, addressing networking, security, and observability needs.
Cilium is the flagship technology, chosen by numerous industry-leading global organizations.
Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
Cisco has been innovating for 40 years to create solutions that power human and technology collaboration across physical and digital worlds.
Cisco solutions provide customers with unparalleled security, visibility, and insights across their entire digital footprint.
Cisco fosters a collaborative environment with a worldwide network of experts, offering limitless opportunities for growth.
Cisco employees work as a team, collaborating with empathy to achieve significant global impact.