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About the Role

The Field Service Technician will provide 24/7 on-call field service labor, troubleshooting, and service training at customer locations for mechanical, electrical, and electronic components to ensure reliable operation, optimum performance, and efficiency. This role requires managing travel costs and operating expenses associated with field service visits, performing preventive maintenance, and handling emergency and warranty repairs.

Responsibilities

Execute basic maintenance and minor repairs on selected products at customer sites.
Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
Prepare assigned service jobs according to the FSE Handbook.
Follow up on actions and promises made to customers.
Write service reports on site and obtain customer's signature.
Update service execution IT systems with relevant information.
Report unsafe practices and other safety incidents according to local reporting procedures.
Capture Installed Base on site and communicate sales leads to the sales organization.
Provide proactive recommendations to customers related to the purchase of additional spare parts.
Execute services in our Service Centers as required.
Complete established safety training programs.

Requirements

Must be able to manage travel costs and operating expenses associated with field service visits.
Perform jobs in line with OHSA requirements.

Skills

Competent mechanical skills and aptitude.
Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
Customer service and sales orientation oriented.
Excellent interpersonal skills.
Strong verbal & written skills.
Ability to troubleshoot & solve technical problems.
Team Player and ability to work independently.
Basic PC utilization skills required in word, excel.
Ability to learn and use systems required for the administration of service and expense reports.

Location

Remote
Northeast of United States

Work Type

24/7 on call
Field Service

Experience Level

Over 5 years of experience in similar roles
Desirable expertise in transmission systems

Education Level

Associate’s degree with a strong mechanical background

Salary/Compensations

$35 to $39 USD hourly

Benefits

Healthcare plans
Dental plans
Vision plans
Robust wellness program
Generous 401(k)
Paid holidays
Paid time off benefits

About the Company

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.
Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences.
While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

Equal Opportunity

We care about diversity, inclusion and equity in our recruitment processes.
We also believe behavioral traits can provide important insights into a candidate's fit to a role.
To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Alfa Laval is an equal opportunity employer.
We are committed to building an inclusive and diverse workforce.
All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
EEO/Vet/Disabled Employer