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About the Role
Boom is seeking a detail-oriented and process-driven Leasing Operations Lead to build and manage the end-to-end applicant experience for its property management partners. This role involves owning the full applicant lifecycle, from document review and verification to issuing decisions and documenting processes for future automation.
Responsibilities
- Manage end-to-end application review across a portfolio of residential properties, including document collection, income verification, status communication, and final decision guidance.
- Issue approvals, conditional approvals, and denials in accordance with property-specific screening criteria, fair housing regulations, and FCRA requirements, including adverse action notices.
- Serve as Boom's operational point of contact for property management partners on leasing-related questions, escalations, and move-in coordination.
- Map and document workflows, decision trees, and applicant communication templates.
- Track time-to-decision, document completion rates, and approval/denial ratios to identify areas for improvement.
- Collaborate with product and engineering teams to translate operational learnings into scalable tooling and automation.
Requirements
- 3+ years of experience in residential leasing, applicant operations, or a closely related property management role.
- Hands-on experience reviewing income documentation (pay stubs, bank statements, employment letters) and making qualification decisions against defined criteria.
- Working knowledge of fair housing laws, FCRA requirements, and adverse action procedures.
- Strong written communication skills for applicant- and partner-facing messages.
- Highly organized with the ability to manage multiple open applications and partner relationships simultaneously.
- Comfortable operating in a fast-moving startup environment where you're building the process, not inheriting it.
- Experience with property management software (AppFolio, Yardi, Rent Manager, or similar) is a plus.
Skills
- Applicant processing
- Compliance
- Partner coordination
- Process documentation
- Metrics & improvement
- Cross-functional partnership
- Written communication
- Organization
- Process building
Location
- US
Work Type
- Full-time
Experience Level
- 3+ years
Benefits
- Competitive salary with stock options
- Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
- 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays
- Company-issued laptop/MacBook
- Company-sponsored training & development
- Regular off-sites, retreats, and other company-sponsored events and travel opportunities
About the Company
- Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding.
- Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting and rent payment reporting, supported by integrations with the largest property management systems (PMS).
- Boom serves renters through the Boom App and property managers via the Boom Platform.
- Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon).
- It’s backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings.
- Boom has been profiled by Inman, Business Insider, HousingWire, and more.