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About the Role

The Maintenance Operations Controller is responsible for all aspects related to the technical dispatch of Air Canada aircraft in compliance with the MCM (Maintenance Control Manual).

Responsibilities

• Guides and directs Air Canada, contracted maintenance repair organizations (MRO’s), and flight crews to ensure compliance with AC maintenance requirements, maximum serviceability of aircraft, on time performance and aircraft utilization in accordance with the AC Control Manual.
• Manages the technical dispatch of all AC and customer aircraft in conformance with applicable standards of Airworthiness.
• Coordinates necessary day of flight maintenance activities at line stations and providing technical assistance, including trouble shooting instructions for the rectification of defects (including the managing of repeat defects).
• Acts as the focal point of contact for all Line Maintenance activities on around-the-clock basis including irregular (IROPS) and emergency operations.
• Communicates any aircraft operational restrictions to Flight Dispatch and Systems Operations Control (SOC).
• Is responsible for the control of all MELs affected on the fleet.
• Continuously updates the Shift Manager and Senior Maintenance Controllers (as needed) on the operational status of the fleet.
• Stays current with all technical and regulatory training required to function in the assigned role.

Requirements

• Possess an A.M.E. M2 or E License or equivalent.
• Proven knowledge of programs/agencies (Maintenance Control Manual, Transport Canada, FAA).
• Willingness to work shifts and at times extended hours.
• Demonstrates strong interpersonal skills and ability for teamwork.
• Strong analytical and problem-solving skills.
• Excellent English communication skills both (oral & written).
• Ability to deal effectively with internal/external customers.
• Demonstrates leadership skills.
• Sound judgment and strong sense of initiative in taking appropriate actions.
• Ability to provide direction and clear instructions on technical matters.
• Ability to work with minimum supervision.
• External or internal management development.
• Demonstrates punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

• Computer skills (Word, E-Mail, Excel, Windows).

Work Type

• Shift work is a requirement for this position.

Experience Level

• 1-3 years of experience in Maintenance Operations Control with ACA or Company Certification Authority.

About the Company

• Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
• Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.