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About the Role

In this role, you’ll partner closely with your General Manager to support daily operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You’ll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination. Combining hands-on leadership with operational execution, you’ll play a key role in bringing the Salt & Straw experience to life every day.

Responsibilities

Support the overall success of the shop by leading people, operations, and guest experience.
Partner with the GM to achieve operational, cultural, and financial goals.
Lead shifts, ensuring smooth operations and exceptional guest experiences.
Plan and execute daily shift schedules, task assignments, and team safety.
Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers.
Support recruiting, hiring, onboarding, training, and retention of a high-performing team.
Manage cash transactions, inventory, and ensure product quality and food safety.
Assist with payroll, supplies, shop communications, and daily documentation.
Monitor labor and sales performance and support monthly P&L insights.
Partner on maintenance needs and vendor communications.
Deliver memorable hospitality, share flavor stories, and resolve guest concerns.
Step into team roles as needed and participate in community events.

Requirements

Have a high school diploma/GED.
Bring 2+ years of food service, fast-casual dining, or hospitality experience.
Have 18+ months of progressive leadership experience.
Have led teams of 10+ Team Members in a high-volume environment.
Know how to coach, develop, and support people with clarity and care.
Are excited to grow into greater leadership responsibility.
Are 18+ and available to work evenings, weekends, and holidays.
This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present.
Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Skills

Leadership
Operations Management
Team Development
Guest Experience
Recruiting
Hiring
Onboarding
Training
Retention
Cash Handling
Inventory Management
Food Safety
Payroll Assistance
Communication
Performance Monitoring
Problem Solving
Hospitality

Location

Hayes - San Francisco, CA 94102

Work Type

Full Time
Retail

Experience Level

2+ years of food service, fast-casual dining, or hospitality experience
18+ months of progressive leadership experience
Led teams of 10+ Team Members in a high-volume environment

Education Level

High school diploma/GED

Salary/Compensations

$28.22 - $30.11 Hourly
$28.22-$34.50

Benefits

Performance Bonus Plan
Optional earned wages access
401(k) match with 50% company match up to 1% of your salary after three months
Medical, dental & vision insurance options starting your first month
2 weeks PTO, grows from there
12 paid holidays/year
Paid Sick Time
Two Days Off in a Row
Mental Health Support: On-demand access 24/7/365 for you and your family
Educational Support: Up to $1,800/year to support your learning goals
30% off all the magic (Team Discount)
First Dibs on Flavors before the public
Pet Insurance
Flexible Spending Accounts
Accident & Critical Illness Insurance

About the Company

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all.
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants.
Our Values Create the Unbelievable Show Up Generously Act with Thoughtful Curiosity Share Human Kindness Make It Count These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time.

Equal Opportunity

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all.
If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at people@saltandstraw.com.