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About the Role

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

Responsibilities

• Recruit, motivate, develop, and lead a team.
• Manage performance development within the department team, including performance appraisals, individual development plans, coaching, counseling, and disciplinary actions.
• Recognize and develop talented individuals for advancement and growth within the organization.
• Uphold Company standards and act as a positive role model.
• Inspire, motivate, and encourage teamwork.
• Conduct productive daily meetings to ensure goals are met.
• Delegate projects effectively while allowing for creativity and decision-making.
• Possess excellent written and verbal communication skills.
• Oversee customer service by setting daily goals and expectations to create a positive store environment.
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management.
• Achieve Company-average mystery shop results by upholding customer service standards.
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with Company policies and procedures.
• Achieve store stock loss goals by overseeing adherence to loss prevention practices.
• Assist in upholding Company Health & Safety regulations to protect employees and customers.
• Manage assigned department aspects in collaboration with the Department Manager or Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising, and store standards.
• Understand and interpret current fashion trends in local markets to generate creative solutions.
• Ensure floor sets for the department are well organized and scheduled appropriately.
• Maximize departmental sales through analytical and creative management of merchandise.
• Utilize Company reports to react to trends and drive business.
• Stay abreast of current trends and maintain sound knowledge of the customer profile by keeping up-to-date with external influences.
• Manage stock levels appropriately by understanding relevant reports and market trends.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

Requirements

• Experience in a management role within a fast-paced, high-volume fashion retail environment.
• Demonstrates strong operational skills.
• An understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.

Location

• 14-16 Market Place, Kingston upon Thames, City of London, KT11JP United Kingdom

Benefits

• ‘Life Leave’ - one day a year for significant life events, in addition to annual leave.
• Employee Assistance program for mental, physical, and financial health support.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Structured support and continued learning and development opportunities.

About the Company

• URBN is committed to diversity and inclusion.

Equal Opportunity

• URBN is an Equal Opportunities Employer committed to diversity and inclusion.
• We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
• We base all our employment decisions on merit, job requirements, and business needs.