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About the Role
Support and oversee Family Services departments at six Family Residences, focusing on identifying departmental achievement gaps and fostering high performance. This role reports to the Senior Director of Operations.
Responsibilities
- Provide support and guidance to Family Services departments by engaging with Directors, Social Workers, and Case Managers.
- Provide case oversight by reviewing case documentation, conducting case audits, and triaging high-needs clients.
- Assist in providing mentorship and training to newly hired Directors of Family Services.
- Conduct conferences with Family Services on high-need cases.
- Conduct site visits to all six Family Residences.
- Review DHS reports and identify gaps in services.
- Build relationships with DHS and attend required DHS meetings.
- Report site incidents to leadership.
- Address emergencies as required, as HFH is a 24/7 operation.
Requirements
- Experience working with underserved communities.
- Recognizes the importance of combining quantitative and qualitative data to develop comprehensive solutions and recommendations.
- Organized and fluent in Microsoft Suite.
Skills
- Case Management
- Child Advocacy
- Social Services
- Microsoft Suite
Location
- Manhattan, NY
Work Type
- Full-time
- Permanent
Experience Level
- 5+ years of experience in Case Management services, child advocacy, or social services.
Education Level
- Bachelor's degree in social services, counseling, human services, or forensic science.
- Master's degree in social services, counseling, human services, or forensic science.
Salary/Compensations
- $90,000
Benefits
- Comprehensive health insurance (medical, dental, and vision)
- Employer-funded 403(b) retirement plan
- Commuter benefits
- Life insurance
- Work/Life Assistance Program
- 3 weeks paid vacation
- 10 sick days
- 3 personal days
- 12 paid holidays
About the Company
- Homes for the Homeless operates shelters for families experiencing homelessness in NYC.
- Family residences offer onsite programs for families and the local community.
- The organization aims to positively impact families so they can thrive long after leaving shelters.
Equal Opportunity
- Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect.
- We are an Equal Opportunity Employer (EEO) committed to equal treatment.
- Prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.