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About the Role

Reporting to the Solution Delivery Manager, this role is responsible for the delivery, enhancement, and support of retail technology solutions across Lindt Australia and selected APAC subsidiaries. The position focuses on Point-of-Sale (POS), retail applications, SAP integration, and business-critical interfaces to ensure stable operations and strong user experience. You will work closely with business stakeholders, international IT teams, and vendors to support both day-to-day operations and continuous improvement initiatives.

Responsibilities

Support delivery, enhancement, and optimisation of retail solutions aligned to business needs
Provide support across POS systems, retail applications, SAP processes, and integration interfaces
Manage incidents, perform root cause analysis, and coordinate vendor escalations
Support testing, releases, documentation, and knowledge transfer activities
Engage with stakeholders to gather requirements and drive improvements
Deliver or support projects from planning through to post-go-live support
Provide application support and contribute to service desk operations
Maintain communication during incidents, outages, and system changes

Requirements

Experience supporting POS, retail, SAP, or enterprise applications
Strong troubleshooting skills across applications and integrations
Understanding of SAP SD / S/4 Retail and POS integration
Experience in incident management, testing, and change deployments
Ability to work with business stakeholders and external vendors
Strong communication and documentation skills

Skills

POS
Retail applications
SAP integration
SAP SD / S/4 Retail
Incident management
Testing
Change deployments
Communication
Documentation
Fiori
ServiceNow
Retail hardware
SAP SD or S/4 Retail certification
Japanese language skills

Location

Australia
APAC

Work Type

Hybrid

Benefits

Emphasis on a positive environment, allowing career and personal growth
Celebration of achievements and recognition of successes
Engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
Hybrid working environment
Priority on maintaining a healthy work/life balance
A paid day off on your birthday

About the Company

Lindt & Sprüngli Group is a global leader in the premium chocolate category with over 180 years of history.
The company produces quality chocolates in 12 factories across Europe and the USA.
Products are sold through 41 subsidiaries, 620 own stores, and a network of 100 distributors globally.
The Group has approximately 15,500 employees and reported sales of CHF 5.92 billion in 2025.
Lindt & Sprüngli is committed to contributing to a sustainable tomorrow, with its Responsible Sourcing Standard for cocoa implemented since 2008 through the Lindt & Sprüngli Farming Program.