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About the Role

The Documentation Technician contributes to the smooth operation of library services by performing technical tasks related to acquisition, documentation access, circulation, document processing, user support, and the use of library resources and tools. The role involves supporting collection activities by monitoring technical aspects of acquisitions, including reception, verification, material processing, and updating records, in accordance with established procedures.

Responsibilities

Create acquisition records.
Support order tracking, subscriptions, and claims, maintaining control lists and statistics.
Receive, verify, and physically prepare documents (stamping, labeling, shelving).
Process documents according to current standards and procedures.
Catalog and integrate digital resources, considering access rights.
Track digital periodical resources based on license terms.
Document access issues for digital resources.
Conduct collection inventory and follow up as needed.
Welcome, inform, and guide users in person and remotely.
Provide first-line support for using platforms (discovery tool catalog, interlibrary loans) and library services.
Manage circulation operations: loans, returns, renewals, reservations, fee collection, and policy application.
Process interlibrary loan requests and follow up with partners.
Assist with basic research support (document retrieval, basic references) and refer specialized requests.
Participate in library service outreach and promotion activities.
Participate in training workshops on documentation (catalog, discovery tool, databases).
Contribute to the creation of video tutorials on library activities and products.
Maintain usage statistics (circulation, ILL, attendance) and produce simple reports.
Contribute to the continuous improvement of procedures (loan, processing, reservations, access) and report system anomalies.
Collaborate with internal services (IT, student services) to resolve operational issues and ensure service continuity.
Collaborate on the configuration of virtual library management applications.
Onboard student employees as needed.
Support access to electronic resources (authentication, links, remote access) and provide first-line troubleshooting.
Update library pages/tools (guides, FAQs, information messages) as instructed and report technical problems.
Maintain library equipment and escalate issues to IT as needed.
Collaborate on developing new guidelines and procedures.
Perform other related tasks as required by the supervisor.

Requirements

College degree (DEC) in Documentation Techniques or equivalent.
Minimum of two (2) years of relevant experience in a library or documentation center (circulation, processing, user support).
Proficiency with IT tools (Microsoft 365 Suite) and a library management system (LMS).
Experience with digital resources (databases, e-periodicals, e-books).

Skills

Proficiency in research and cataloging tools, with the ability to clearly explain their use.
Knowledge of an integrated library system (LMS) and acquisition, processing, and circulation operations.
Knowledge of interlibrary loan system operations.
Excellent French communication skills (oral and written).
Functional English is an asset.
Customer service orientation, initiative, teamwork, and ability to collaborate with various departments.
Rigor, organizational skills, and attention to detail.
Ability to manage multiple requests and priorities.

Location

9, rue Lower Jarvis, Toronto

Work Type

Full-time
24-month contract with possibility of renewal

Experience Level

Minimum of two (2) years of relevant experience

Education Level

College degree (DEC) in Documentation Techniques or equivalent

Salary/Compensations

Starting from $57,979

About the Company

Excellence is at the heart of all UOF pillars: teaching and research, student experience, organizational development, and its presence within the Franco-Ontarian and business community.
Values of commitment, audacity, diversity and inclusion, and open Francophonie guide the institution in all its activities.
UOF offers a stimulating, world-open work environment and equal opportunities for all.
We seek authentic and competent staff who wish to unite to contribute to the establishment and sustainability of an innovative university recognized for its exceptional learning and work experience.
A higher education institution active in the humanities and social sciences, UOF offers several bachelor's programs: Education, Accelerated BA B.Ed., Mental Health, Business Administration, Human Plurality, Urban Environments, Economics and Social Innovation, Digital Communication and Media.

Equal Opportunity

The University of Ontario Institute of Technology is committed to promoting diversity, equity, fairness, and inclusion within its community and hiring processes.
UOF encourages all qualified individuals to apply, including: racialized persons; Indigenous peoples; women; members of ethnocultural and linguistic minorities; persons with disabilities and those with different abilities.
The University of Ontario Institute of Technology also invites people of all ages, sexual orientations, and gender identities to submit their applications.
Canadian citizens and/or permanent residents will be given priority in the hiring process.
Individuals who may require accommodation at any stage of the application process are invited to contact ressources_humaines@uontario.ca confidentially.