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About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• Leads a team of over 150 employees, both union and non-union.
• Responsible for coordinating operational performance delivery, tracking, and reporting.
• Implements performance improvement initiatives.
• Facilitates cross-divisional communication.
• Oversees short- and long-term planning functions at SFO, including flight scheduling and NOC partnership.
• Acts as the primary liaison with Federal and City agencies.
• Leads coordination efforts with the airline community.
• Promotes the Station Safety Culture.
• Demonstrates expertise in operations, management, coordination, technology, and financial subject areas.
• Makes well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional operational performance.
• Achieves results through effective leadership, direction, alignment, and motivation.
• Coordinates all Move team functions.
• Serves as the primary liaison for local ATC and the UA system and local ATS team.
• Leads operational performance as the station quarterback.
• Ensures Performance metrics achievement through tracking, reporting, and analysis.
• Manages SOC policies/programs and goal achievement.
• Serves as the primary liaison for United Express operations and our NOC.
• Runs the Move Team and ensures the safe and efficient movement of aircraft.
• Ensures departmental Aircraft Damage & LTI goal achievement.
• Participates in Cross Divisional Safety Committee meetings.
• Responsible for Security Plan development and execution (AOSSP, GSC, and Oversight).
• Responsible for Station Emergency Procedures and Emergency Response plan implementation.
• Serves as Government agency liaison for United Airlines (TSA, FAA, DIA, CBP, DPD, DFD).
• Manages a $10 million expense budget.
• Focuses on Taxi Time Reduction.
• Focuses on APU Burn Reduction.
• Ensures a Courteous, Caring & Respectful work environment.
• Implements training programs.
• Builds a strong team and fosters a positive employee culture.
• Supports community engagement functions.
• Supports talent management and succession planning.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of relevant professional experience.
• Minimum 3-5 years leadership experience in an Airport Operations Environment.
• Ability to make real-time decisions.
• Excellent verbal and written communication skills.
• Responsible for a 24-hour, 7 day a week operation.
• Must have the ability to work weekends and travel when required.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Previous experience managing operations in a unionized setting.
• Extensive expertise in Hub operations including customer service, ramp operations, and business insight.
• Demonstrated leadership ability in large department environment.
• Outstanding interpersonal skills.
• Project Management Experience.

Skills

• Operations
• Management
• Coordination
• Technology
• Financial
• Leadership
• Analytical thinking
• Customer service
• Ramp operations
• Business insight
• Interpersonal skills
• Project Management

Location

• SFO

Work Type

• Full-time

Experience Level

• 10+ years of relevant professional experience
• Minimum 3-5 years leadership experience in an Airport Operations Environment

Education Level

• Bachelor’s degree or equivalent experience

Salary/Compensations

• $201,400.00 to $262,250.00

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & Disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• United Airlines is an Equal Opportunity Employer.

Equal Opportunity

• We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
• We provide reasonable accommodations for applicants and employees with disabilities.
• To request an accommodation, contact JobAccommodations@united.com