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About the Role

Planet is seeking an Onboarding Specialist Working Student to support customer onboarding programs. This role involves assisting with customer onboarding activities, training sessions, communications, and maintaining resources to ensure customers quickly realize value from Planet products. You will collaborate with various internal teams to support onboarding delivery and contribute to a smooth customer experience.

Responsibilities

Support customer onboarding activities, including scheduling, communications, and follow-ups.
Assist with the delivery of onboarding sessions and customer training programs.
Partner with Sales, Technical Support, Customer Success, and Solutions teams to ensure smooth onboarding experiences.
Maintain and update onboarding resources, guides, and customer-facing materials.
Support onboarding communications and campaigns to encourage customer engagement and adoption.
Track onboarding feedback, common customer questions, and support trends to identify improvement opportunities.
Help maintain consistent onboarding workflows and processes.
Assist with operational coordination for global onboarding activities across customer time zones.

Requirements

Currently enrolled in a Bachelor’s or Master’s degree program in a relevant field.
Solid communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences.
Interest in customer onboarding, customer education, technical enablement, or customer success.
Familiarity with APIs, developer tools, or technical products.
Ability to learn new technical products and workflows quickly.
Technical aptitude, including comfort navigating technical documentation and troubleshooting common workflow issues.
Solid organizational skills and attention to detail in a fast-paced environment.
Comfort working cross-functionally with customer-facing and technical teams.
Experience coordinating projects, trainings, meetings, or customer-facing activities through coursework, internships, student organizations, or previous work experience.

Skills

Geospatial data products
Remote sensing data products
Scientific data products
Python
Learning Management Systems (LMS)
Customer education platforms
Help centers
Onboarding automation
Lifecycle communications
Customer engagement tools
Technical customer support
Multilingualism

Location

Berlin
Remote

Work Type

Part-time
Hybrid

Experience Level

Working Student

Education Level

Bachelor's degree
Master's degree

Benefits

Generous time off including vacation, holidays and company global days off
Comprehensive Leave Policies
Employee Wellness Program
Home Office Reimbursement
Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)*
Monthly Phone and Internet Reimbursement
Access to LinkedIn Learning
Volunteering Benefits

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history.
The constellation delivers an unprecedented dataset of empirical information via a cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.
Planet is both a space company and a data company.
Customers use Planet's data to develop new technologies, drive revenue, power research, and solve tough obstacles.
The office is an inspiring mix of experts from a variety of domains.
Planet has a people-centric approach toward culture and community, iterating in a way that puts team members first and prepares the company for growth.
Planet is a global company with employees working remotely worldwide and joining from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Planet is committed to building a community where everyone belongs and invites people from all backgrounds to apply.
Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
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