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About the Role

GDP is a creative marketing agency that helps brands clarify complexity. We are seeking an Account Lead (Engagement Lead) to manage key client relationships, particularly for a major enterprise technology client, and guide internal teams through ambiguity to ensure strategically sharp and operationally sound work.

Responsibilities

• Lead multiple complex client engagements, with a primary focus on a major enterprise technology account.
• Build and maintain trusted relationships with senior clients across a matrixed organization.
• Translate ambiguity into clear direction for GDP teams, ensuring work remains relevant and actionable.
• Manage client expectations through shifting priorities, evolving scopes, and complex decision-making.
• Maintain a strong understanding of clients’ industries, organizations, priorities, and pressures.
• Partner with the Engagement Director and GDP leadership to identify opportunities to expand client relationships.
• Identify organic growth opportunities across business units, teams, and workstreams.
• Lead or support scoping, pricing, proposal development, and client conversations for opportunities within existing accounts.
• Help articulate GDP’s value through the work, engagement approach, and client experience.
• Use HubSpot and internal account planning tools to support visibility into client activity and growth opportunities.
• Shape engagement strategy across multiple workstreams, aligning client goals, creative ambition, team capacity, timelines, and budgets.
• Partner closely with Strategy, Design, Editorial, Production, Growth, Operations, and Finance leads.
• Manage engagement health across budgets, burn, scope, staffing, timelines, resourcing, utilization, and margin.
• Use Float and other internal tools to inform staffing decisions and anticipate capacity constraints.
• Translate senior client input and feedback into clear, actionable direction for internal teams.
• Lead engagement teams with clarity, accountability, and calm.
• Manage, mentor, and develop more junior Engagement Team members.
• Help team members build judgment across client communication, project leadership, operational management, and escalation.
• Foster a healthy, high-performing team culture grounded in collaboration, trust, and shared ownership.
• Model strong engagement leadership across disciplines.

Requirements

• BA or equivalent experience required.
• 8–12+ years of relevant experience in an agency, creative consultancy, professional services firm, or client-side marketing, brand, or communications organization; 10+ years preferred for Senior Engagement Lead candidates.
• Significant experience managing senior client relationships within complex B2B, enterprise technology, or matrixed multi-stakeholder environments.
• Proven ability to lead complex client engagements across multiple workstreams, teams, or business units.
• Strong understanding of how strategy, design, content, brand, campaigns, and communications work together to solve business challenges.
• Experience working with journalists, strategists, copywriters, video production teams, and graphic designers is an asset.
• Experience identifying organic growth opportunities and supporting scoping, pricing, proposals, renewals, or expansions.
• Demonstrated ability to manage engagement health, including budgets, scope, staffing, timelines, resourcing, and trade-offs.
• Experience mentoring, managing, or developing junior team members.
• Excellent written and verbal communication skills, with the ability to synthesize complexity, influence senior stakeholders, and shape client-ready communications.
• Highly organized, proactive, and comfortable operating across multiple accounts, workstreams, and priorities in fast-paced, ambiguous environments.
• Comfortable working across modern agency tools and client-facing platforms, including Float, HubSpot, Google Suite, Keynote, Google Slides, and Figma.

Skills

• Client relationship management
• Engagement leadership
• Strategic thinking
• Operational management
• Team leadership and development
• Communication
• Problem-solving
• Project management
• Financial management (budgets, margin)
• Client expectation management
• Organic growth identification
• Proposal development
• HubSpot
• Float
• Google Suite
• Keynote
• Google Slides
• Figma

Location

• San Francisco

Work Type

• Hybrid (in-office Tuesdays, Wednesdays, Thursdays)

Experience Level

• 8-12+ years
• 10+ years preferred for Senior Engagement Lead candidates

Education Level

• BA or equivalent experience required

Salary/Compensations

• $118,000 - $135,000

Benefits

• Comprehensive health and wellbeing benefits
• Personal and professional development
• Career growth opportunities

About the Company

• GDP is a creative marketing agency that combines the best of strategy, design, and journalism to help brands clarify complexity.
• Organizations need to know who they are, what they stand for, and what they’re here to do.
• Our team of journalists, strategists, and designers helps brands turn complexity into clarity.

Equal Opportunity

• GDP is committed to fostering a diverse and inclusive work environment.