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About the Role

The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. This position requires a comprehensive understanding of our clients’ business needs and a competitive landscape, providing end-to-end project management on large-scale complex programs and creative/strategic solutions to deliver on program KPIs. The role is accountable for financial and operational performance, managing program budgets and resource utilization, and ensuring programs and marketing strategies successfully promote client brands, products, and services.

Responsibilities

Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients’ message and enhance the brand presence.
Drive all client activations and program activities, ensuring they are planned, developed, staffed, and executed with professionalism, accountability, and timeliness.
Develop and manage program SOWs, ensuring resources, budgets, timelines, and deliverables align with contract terms and client commitments.
Lead weekly internal and external status meetings and deep dives, managing the distribution of communications and client/account team interface.
Provide ongoing monitoring of expenses and actual costs for approved program budgets, updating clients and obtaining approvals as needed.
Reconcile all program expenses in partnership with the program Production lead.
Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals in partnership with Creative, Production, and Digital teams.
Optimize processes to enhance program efficiency and effectiveness.
Manage internal and external workstreams, including program folders and documentation, ensuring materials are organized, up-to-date, and accessible.
Maintain organized internal and client-facing documentation to support efficient team collaboration.
Manage multiple projects simultaneously and/or supervise other account personnel.
Drive new business development activities, identifying new opportunities with new and existing clients.
Remain current in industry trends.

Requirements

3-5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing or experiential agency.
Minimum 3 years of experience as an Account Lead, being primary point of client contact.
Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.
Experience working with tech clients is strongly desired.
Experience managing IRL experiential activations is required.
Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives.
Ability to build trust and respect through coaching, communication, and listening.
Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation.
Strong attention to detail, accuracy, and excellent organizational skills.
Ability to effectively present and sell ideas, bring ideas to life through storytelling.
Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.
Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines.
Self-motivated with the ability to work independently and in teams.
Must be able to work in a collaborative manner both internally and with clients.
Experience managing program financials and reporting.
Ability to learn and navigate various office management platforms (inclusive of but not limited to Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc).
Natural curiosity—the drive to always be learning and growing, professionally and personally.
Team-oriented, driven, focused, passionate, and able to stay level-headed under pressure.
Pro-active and Self-starter who takes the initiative on tasks and is solutions oriented.
Comfortable with public speaking to both internal and external partners.
High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
Experience working with international teams and multiple time zones.
Ability to lift up to 25 pounds and stay on your feet for extended periods of time.

Skills

Project management
Marketing
Promotions
Events
Client relationship management
Strategic planning
Budget management
Resource utilization
Creative problem-solving
Communication
Collaboration
Organization
Attention to detail
Critical thinking
Process optimization
New business development
Industry trend analysis
Storytelling
Public speaking
Adaptability
International collaboration

Location

San Francisco
Los Angeles
NYC
Remote

Work Type

Hybrid
Full-time

Experience Level

Senior
3-5 years experience
Minimum 3 years experience

Education Level

BA/BS in marketing, business administration, communications, or related field

Salary/Compensations

$95,000 - $125,000 annually

Benefits

Medical/dental/vision insurance
Employer-paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits

About the Company

On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide.
Clients include Nike, Meta, JPMorgan Chase, The Infatuation, Stripe, and OpenAI.
Recognized as one of the best places to work in events.
Prioritizes people, fostering a healthy work-life balance with recovery days, happy hours, fitness challenges, and company offsites.
Conducts open meetings to facilitate discussions that heal, inspire, and bring people closer.
Encourages employees to bring their whole selves to work, valuing lived experiences and unique perspectives.

Equal Opportunity

On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.