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About the Role

The Associate Director, HR Employee Services Manager is responsible for driving HR operational excellence through Workday administration, people analytics, HR compliance, policy governance, and process improvement. This role ensures operational workflows, data integrity, and compliance are integrated across all HR sub-functions.

Responsibilities

• Serve as a primary Workday power user and subject matter expert, ensuring data integrity, configuration support, and system optimization.
• Partner with the HRIS Director to troubleshoot system issues, test enhancements, and implement process improvements within Workday.
• Ensure accurate and timely data entry and maintenance across all HR modules.
• Support system audits and data quality reviews; identify and resolve data discrepancies.
• Design, build, and maintain HR dashboards, standard reports, and ad hoc analyses.
• Lead the development and delivery of recurring workforce reports.
• Support leadership and Board-level reporting by compiling people data.
• Identify trends and surface insights from HR data to inform strategic priorities.
• Monitor changes in employment law and regulatory requirements and translate them into operational adjustments.
• Coordinate with Legal, Finance, and Payroll to ensure alignment of compliance-related obligations.
• Own the HR policy library: develop, revise, and maintain policies.
• Partner with leadership to conduct annual policy reviews and implement updates.
• Design and maintain comprehensive process documentation, including SOPs and QRGs.
• Assess existing HR workflows and identify opportunities to streamline, automate, or eliminate inefficiencies.
• Maintain knowledge of the full employee lifecycle and ensure operational execution aligns with policy and regulatory requirements.
• Support onboarding operations including HR orientation and system setup coordination.

Requirements

• Systems thinker who understands how HR sub-functions interconnect.
• Exceptional attention to detail with strong organizational skills.
• Clear and direct communicator — written and verbal.
• High degree of professional discretion and judgment in handling sensitive employee data.
• Self-directed and proactive.
• Collaborative professional who builds effective working relationships.
• Experience in financial services, banking, or another highly regulated industry is preferred.
• Exposure to AI-assisted HR tools or HR technology modernization initiatives is preferred.
• SHRM-SCP, SPHR, or equivalent HR certification is preferred.
• Results driven, goal-oriented, and outcomes-focused.
• Strong business acumen, maturity, and leadership skills.
• Technologically fluent and self-sufficient in HR systems, particularly Workday.
• Process-minded approach to HR work.
• Advanced proficiency in Excel (pivot tables, VLOOKUP, data validation), Word, and PowerPoint required.
• Familiarity with Microsoft 365 / Co-Pilot is a plus.

Skills

• Workday HCM (Core HCM, Reporting, Benefits, Compensation, Talent modules preferred)
• Microsoft Office Suite
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft 365 / Co-Pilot

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Associate Director
• Senior-level

Salary/Compensations

• $145k to $175k

Benefits

• Annual incentive award opportunities
• Retirement benefits
• Health and welfare benefits

About the Company

• The Federal Home Loan Bank of San Francisco is a cooperative, wholesale bank that helps meet community credit needs by providing readily available, competitively priced credit products and services to member financial institutions.
• Our members include commercial banks, credit unions, industrial loan companies, savings institutions, insurance companies, and community development financial institutions headquartered in Arizona, California, and Nevada.
• We are dedicated to fostering vibrant communities by serving as a reliable source of liquidity and resources for affordable housing and economic development.

Equal Opportunity

• The Federal Home Loan Bank of San Francisco is committed to the principles of equal opportunity in employment and in contracting regardless of race, color, religion, sex, national origin, disability status, genetic information, age, sexual orientation, gender identity, status as a parent, or any other characteristic protected by law.
• We are committed to cultivating a workplace free of unlawful discrimination, harassment, and retaliation.