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About the Role

The Director of Supplier Performance & Relationship Management (SPRM) is responsible for developing and executing a global strategy to optimize supplier performance and outcomes across diverse procurement categories. This role designs and implements a centralized, risk-aware supplier lifecycle to enhance asset and portfolio results, reduce total cost of ownership, and advance responsible sourcing goals. Given the client-facing nature of FM delivery, this role carries significant enterprise risk and commercial accountability.

Responsibilities

Conduct comprehensive benchmarking of SPRM leading practices across CRE, IFM, and adjacent sectors.
Shape and execute the multi-year strategy for SPRM across regional and operational teams.
Drive enterprise-wide change management initiatives, resulting in high stakeholder engagement and adoption of new processes.
Act as the organization’s leading expert on supplier performance methodologies and value-based supplier management.
Create and develop a governance structure across business lines and regions for SPRM.
Equip field and regional teams with practical playbooks, training, templates, and decision-support tools.
Serve as a trusted advisor to frontline procurement, operations, and category teams.
Collaborate with category leaders to interpret supplier performance trends and identify opportunities.
Bridge enterprise functions with decentralized operations teams ensuring enterprise standards are understood and adopted.
Capture feedback from stakeholders to inform continuous improvement and drive adoption of consistent practices.
Lead the development and deployment of performance scorecards, supplier reviews, and continuous improvement processes.
Establish a clear collaboration model between SPRM and Category Management.
Chair or co-chair cross-category supplier review forums and executive business reviews for strategic suppliers.
Build performance and B2B 360 view dashboards and insight products.
Partner closely with enterprise teams responsible for supplier governance, technology, and risk management.
Advocate for field needs in the evolution of supplier-related systems, processes, and standards.
Continuously refine tools, guidance, and support based on feedback from regions and business units.
Work with Legal, Compliance, and Risk teams to help frontline teams understand and apply requirements effectively.
Collaborate closely with the Risk Governance arm of the Procurement function to design a risk-integrated SPRM model.
Co-develop the supplier risk tiering overlay and ensure it informs preferred supplier selection, review frequency, and contingency planning.
Establish protocols for supplier risk escalation.
Ensure alignment between SPRM governance and applicable regulatory requirements.
Define and own the SPRM KPI framework, establishing metrics for program health and supplier performance outcomes.
Establish a real-time on-demand supplier performance reporting cadence.
Drive continuous improvement of the SPRM framework through regular benchmarking, annual reviews, and incorporation of leading practice updates.

Requirements

Bachelor's degree in supply chain, Business, Engineering, or related field is required; Master’s degree preferred.
10+ years of experience in global Procurement, Vendor Management, and Supplier Relationship Management.
Deep understanding of indirect procurement, with category literacy across IFM / facilities management, professional services, and technology preferred.
Experience in the commercial real estate, facilities management, or real estate services sector is a strong advantage.
5+ years of experience in a senior leadership role with SPRM-related program or function ownership.
Proven leadership experience in procurement or with a track record of leading large-scale transformation initiatives.
Demonstrated ability to modernize functions through technology enablement, process redesign, and team development at scale.
Deep understanding of supplier governance frameworks, scorecards, strategic business reviews, and preferred supplier network development.
Proven experience managing supplier relationships at the executive tier.
Strong command of supplier risk management principles and their integration into procurement governance.
Track record of benchmarking external best practice and translating it into actionable, adopted internal frameworks.
Familiarity with responsible sourcing regulatory frameworks.
Strong data literacy: able to design meaningful KPIs, interrogate supplier performance data, and translate analytics into commercial narrative for senior audiences.
Proficiency with SPRM platforms, CLM, CMMS, and BI tools.
Strong ability to build and maintain relationships with internal and external stakeholders.
Skilled at balancing local/regional needs with global frameworks.
Demonstrated experience with contracting standards and compliance flow-downs.
Experience mobilizing global teams supporting performance management and reporting across the supply chain.
Professional Certifications (CPM/CPSM, CSCP/CTSC, CSP/CSMP, PMP) preferred.

Skills

Strategic Vision & Framework Thinking
Stakeholder Influence
Commercial Acumen
External Intelligence
Program Leadership
Relationship Management
Risk Intelligence

Location

Global

Work Type

Full-time

Experience Level

Director
Senior Leadership

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$131,750.00 - $155,000.00

Benefits

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance programs
Disability insurance programs
Paid time away from work
Unpaid time away from work

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging its specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
In 2023, we generated $9.5 billion in revenue from our core services.
To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com.
Please refer to the job title and job location when you contact us.