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About the Role

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario focused on health for women, health equity, and health system solutions. Join an institution where innovation, discovery, and system thinking are limitless, and contribute to revolutionizing the future of healthcare.

Responsibilities

• Escort patients within the reception area, waiting room, procedure/examination room, recovery area, or washroom as needed.
• Collaborate with Medical Secretaries, RNs, and Physicians to manage patient flow for maximum efficiency and satisfaction.
• Ensure all patients in the waiting room are accounted for and assisted.
• Replenish patient education materials in exam rooms, central areas, physician areas, and reception.
• Prepare procedure/examination rooms for daily activities and specific patient procedures, ensuring equipment, supplies, and forms are ready.
• Turn over procedure/examination rooms after each patient, adhering to Infection Control processes.
• Transport instrumentation to the soiled utility room after patient use and organize for transport to MDRC.
• Relay patient concerns to Health Care Providers.
• Anticipate and respond to the needs of the Health Care team during procedures.
• Order, receive, and stock medical/surgical supplies and linens daily.
• Support inventory management by anticipating supply needs.
• Ensure medication and surgical supplies are within their expiry dates monthly.
• Prepare and replenish hospital requisitions.
• Maintain the neatness and organization of procedure/examination rooms, and utility rooms.
• Maintain organization and cleanliness of carts, equipment, and workstations.
• Prepare and organize specimens for pick-up.
• Perform end-of-day functions to prepare for the next day.
• Create and maintain a safe environment.
• Maintain excellent communication.
• Function effectively in a team environment.
• Maintain knowledge of current practices related to Surgical Services.
• Potentially work in all areas of Surgical Services Clinics.
• Act as a role model and champion for safe, best practices to optimize care delivery.

Requirements

• Must reside and be legally eligible to work in Ontario.
• Secondary School Diploma required.
• 2 years of relevant experience in a medical/ambulatory clinic setting.
• GYN/surgical clinic experience.
• Experience with sterile tray set up.
• Knowledge of medical equipment.
• Ability to work in a fast-paced environment.
• Patient-focused with excellent interpersonal and customer service skills.
• Skilled at multi-tasking, prioritization, and organization.
• Proficient time management and problem-solving skills with minimal direction.
• Excellent oral and written communication skills.
• Competent computer skills.
• Superior ability in developing patient and workplace relations.
• Ability to meet the physical demands of the position (frequent walking, standing, reaching, bending, and ability to push up to 40 pounds).
• Strong attendance record.
• Professional behavior and communication that meets the standards of the professional regulatory college or association, and the standards of Women’s College Hospital.
• Plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.
• Employment is conditional upon verification of credentials, completion of a health review, and proof of immunity and vaccination status.

Skills

• Infection Control processes
• Inventory management
• Communication
• Teamwork
• Surgical Services practices
• Multi-tasking
• Prioritization
• Organization
• Time management
• Problem solving
• Computer proficiency
• Patient and workplace relations

Location

• Ontario

Work Type

• Regular Part-Time (up to 0.4FTE)
• Replacement

Experience Level

• 2 years of relevant experience in a medical/ambulatory clinic setting

Education Level

• Secondary School Diploma
• Health Care Aide, Health Care Assistant Certificate preferred

Benefits

• Competitive benefits
• Excellent defined benefit pension plan (HOOPP)

About the Company

• Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions.
• Healthcare Revolutionized 2030 is our roadmap to the future.
• Our strategy reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone.
• Women’s College Hospital is a fully affiliated teaching hospital of the University of Toronto.

Equal Opportunity

• Women's College Hospital is committed to fairness and equity in employment and our recruitment and selection practices.
• We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community.
• Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.