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About the Role

The Senior Vice President of Customer Solutions will lead a global team of Solution Engineers, Field CTOs, Architects, and Specialists to drive global growth and exceed revenue targets. This role involves defining and executing strategy to achieve Okta's long-term mission, acting as an executive sponsor with customers, and influencing the product roadmap based on industry trends and customer needs.

Responsibilities

• Lead, organize, and grow a world-class team by partnering with stakeholders and cross-functional ecosystems to exceed Okta’s short and long-term targets.
• Develop and foster a high-performance culture of inclusion, development, and career growth within each theater (AMER, EMEA, APAC).
• Evolve the organization by analyzing situations and data with in-depth knowledge of the company, customers, products, and solutions.
• Develop a strategy to retain, attract, and grow the Presales team at all levels, in each theater.
• Oversee and cultivate Presales Enablement, fostering the broader ecosystem of our partnership organization and Okta’s Partners.
• Represent the company in various technical PR activities and serve as a technical face of Okta in theater.
• Provide an escalation point and process for pre-sales and post-sales technical issues that arise in the theater.
• Lead development, continuous improvement, and maintenance of our tools, processes, and technical environments.
• Manage a global budget of over $100M, ensuring teams can meet customer needs productively.
• Collaborate and influence internal functional areas to ensure solutions are implemented and exceed customer expectations.
• Contribute to the product management team for product development and/or enhancements to new and existing products.

Requirements

• Industry knowledge of security product market trends and directional awareness of Okta’s roadmap and technology development efforts.
• Broad experience in both large enterprise engagements and high velocity sales segments.
• Proven success selling platform solutions, with clear, tangible sales results (Security, SaaS, Cloud, etc.).
• Solid reputation with customers as a trusted advisor who prioritizes their needs.
• Strong history of recruiting, building, and developing balanced, high-performing teams based on a large network of talent in the security and identity space within a rapidly growing sales environment.
• Strong ability to drive accountability in a high-performance culture, including demonstrated and executable development plans, reduced attrition results and initiatives, and a thoughtful path of promotions and success.
• Demonstrated Lifetime Value expansion initiatives, with factual results upselling subscriptions and platform solutions.
• Proven success working and collaborating with the broader ecosystem of teams, such as Customer First, Sales Operations & Sales Finance, HR, Product Management, and other relevant organizations.
• Highly commercial in orientation, with a strong focus on the customer and a clear commitment to generating profitable topline growth.
• A highly autonomous individual capable of leading and executing a multi-functional project from the ground up.
• A progressive thinker, extremely focused and capable of creating an evolving strategy to meet and anticipate both near and long-term issues.

Skills

• Security
• SaaS
• Cloud
• OAuth
• OAuth2
• SAML
• LDAP
• Sales Engineering
• Systems Engineering
• Global Solutions Management
• Sales Engineering Management
• Technical PR
• Customer Relationship Management
• Executive Relationship Management
• Communication Skills
• Presentation Skills
• Influencing Decision Makers

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 20+ years of experience in sales engineering or systems engineering
• 8-10 years managing and directing a Global Solutions or Sales Engineering team at 3rd or 4th line leadership levels

Education Level

• Bachelor’s Degree in Engineering or related field or equivalent experience
• Master’s degree preferred

Salary/Compensations

• $614,000—$844,000 USD (San Francisco Bay Area)
• $548,000—$754,000 USD (California excluding San Francisco Bay Area, Colorado, Illinois, New York, Washington)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)

About the Company

• Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
• This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community
• We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

• Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
• If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
• Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
• Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.