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About the Role

The Executive Director of Frank Residences will provide strategic and operational leadership, ensuring exceptional resident care, service excellence, regulatory compliance, financial stewardship, and organizational performance. This role oversees clinical and non-clinical operations, advances organizational goals, and represents the San Francisco Campus for Jewish Living (SFCJL) within the community and senior living industry.

Responsibilities

Provide leadership necessary to fulfill the organization’s mission, vision, values, and strategic objectives.
Oversee the day-to-day operations of Frank Residences and Byer Square.
Collaborate closely with SFCJL executive leadership to deliver industry-leading care and services.
Establish and implement operating and human resource policies through the corporate governance structure.
Ensure all Frank Residences policies and procedures are consistently implemented and maintained.
Foster accountability, leadership development, and operational excellence within the management team.
Participate as a key leader in organizational strategic planning initiatives.
Stay informed of industry trends, innovations, and best practices in senior living and healthcare services.
Proactively identify opportunities for operational improvement and lead implementation of new systems and processes.
Lead and coordinate special projects, audits, presentations, trainings, inspections, research initiatives, and organizational improvement efforts.
Maintain collaborative relationships with the Frank Residences Resident Council, committees, and resident leadership groups.
Communicate regularly with residents, family members, and staff to address concerns, resolve issues, and support service recovery efforts.
Maintain an open-door policy for residents and families.
Ensure timely response and follow-up regarding resident comments, complaints, and grievances.
Address resident and family concerns that cannot be resolved at the department level.
Attend Resident Council meetings and collaborate on the resolution of identified concerns and opportunities.
Conduct formal and informal resident meetings in accordance with operational and regulatory requirements.
Ensure the community operates fairly and without favoritism toward any resident.
Ensure compliance with all applicable local, state, federal, CDSS, RCFE, Continuing Care Contract, and Corporate Compliance requirements.
Lead survey preparation activities, mock surveys, audits, and regulatory readiness efforts in collaboration with the Director of Wellness.
Represent Frank Residences during licensing reviews, audits, inspections, and survey activities.
Ensure emergency preparedness plans are maintained and operational.
Establish and maintain systems that promote resident safety and continuity of operations during emergencies.
Ensure Frank Residences exceeds industry, state, and national benchmarks related to quality of care, resident satisfaction, staff engagement, and operational performance.
Ensure timely operational, quality, and compliance reporting to executive leadership.
Develop and manage the annual operating budget for Board approval.
Allocate resources appropriately to support community operations and strategic objectives.
Monitor financial performance, census trends, revenue, and expenses to maintain organizational stability.
Provide financial forecasts and operational updates to executive leadership and the Board.
Partner with the COO, CFO, CEO, and Board of Trustees to ensure sound financial management practices.
Maintain accountability for departmental budget performance and resource utilization.
Oversee and evaluate sales team performance to support occupancy and census goals.
Collaborate with the Director of Sales to develop and execute business development strategies that maximize leads, referrals, tours, and move-ins.
Partner with the Director of Marketing to align marketing initiatives with census growth objectives.
Lead efforts to realize the strategic vision and growth opportunities of Byer Square.
Support development and implementation of Byer Square programming and initiatives.
Establish and maintain relationships with community organizations, referral partners, industry associations, and key stakeholders.
Represent Frank Residences and SFCJL at community events, industry meetings, conferences, and professional organizations.
Provide supervision, mentorship, coaching, and support to department leaders and management staff.
Ensure leaders and staff embody the organization's mission, vision, and values.
Oversee administration of personnel policies and human resource practices.
Foster a professional environment that attracts, develops, and retains high-performing employees.
Maintain positive employee and labor relations in partnership with Human Resources.
Ensure appropriate management coverage through on-duty and on-call scheduling for weekends and holidays.
Promote a culture of teamwork, accountability, communication, and service excellence.

Requirements

Bachelor’s degree required; Master’s degree preferred.
Minimum of ten (10) years of progressively responsible leadership experience in senior living, healthcare, hospitality, or a related field.
Active California RCFE Administrator License required.
Working knowledge of California Department of Social Services (CDSS), RCFE, and Continuing Care Contract regulations.
Demonstrated experience leading complex organizations and multidisciplinary teams.
Strong leadership, organizational, and strategic planning skills.
Excellent verbal and written communication abilities.
Demonstrated financial management and budgeting experience.
Strong understanding of senior living operations, resident services, and regulatory compliance.
Ability to effectively build relationships with residents, families, staff, board members, community partners, and stakeholders.
Ability to manage multiple priorities while maintaining attention to detail and operational excellence.
Ability to delegate effectively and foster a culture of teamwork and accountability.
Ability to think strategically, creatively, and innovatively while driving organizational performance.
Ability to lift a minimum of twenty-five (25) pounds.
Ability to exert muscle force to lift, push, pull, or carry.
Ability to use abdominal and lower back muscles over time without fatigue.
Ability to stand and/or sit for extended periods.
Ability to bend, stoop, stretch, twist, sit, and reach.
Fine motor skills with good visual and auditory acuity.
Ability to safely transport residents in wheelchairs without fatigue over extended periods.

Skills

Leadership
Operational oversight
Strategic planning
Financial management
Budgeting
Regulatory compliance
Team leadership
Communication
Relationship building
Problem-solving
Innovation

Location

San Francisco

Work Type

Full-Time
Onsite

Experience Level

10+ years of leadership experience

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$200,000 annually

Benefits

Medical
Dental
Vision
403(b) Retirement Plan
Paid Time Off (PTO)
Tuition Reimbursement
Commuter Benefits
Weekday Shuttle Services to and from Glen Park Station

About the Company

The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, offering a continuum of care including assisted living, memory care, long-term skilled nursing, short-term rehabilitation, and an acute geriatric psychiatric unit.
Founded in 1871, SFCJL supports over 2,500 older adults annually through innovative programs rooted in Jewish values of compassion, community, and excellence.
SFCJL fosters an inclusive culture with a diverse team of 950 members working together in shared purpose.
It is a mission-driven nonprofit organization offering competitive compensation and comprehensive benefits.

Equal Opportunity

San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.