Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well-run and well-maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager. The Assistant Manager must work well with the on-site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

Responsibilities

Perform supervisory, administrative, and management tasks in the absence of the General Manager.
Aid or conduct new resident lease orientations, certifications, and responsibilities.
Conduct background checks on applicants and make recommendations for acceptance or rejection.
Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
Coordinate maintenance work orders.
Inspect apartments and grounds for maintenance and repair needs.
Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections.
Submit required internal and external reports.
Collaborate and partner with internal and external partners to ensure the property's success.
Manage the day-to-day administration of the property office, ensuring it is clean, professional, and well-organized.
Answer telephones courteously and efficiently.
Sort, distribute, open, and answer mail daily in the absence of the Desk Clerk.
Responsible for the inventory and order of administrative supplies and equipment.
Maintain files, records, rental agreements, and other documents in an orderly manner.
Schedule maintenance repairs, generate and file work orders and follow-ups.
Maintain a businesslike and professional appearance.
Be available by cell phone for emergencies as needed for Desk Clerks.
Assist the General Manager with special projects and administrative tasks.
Collect rent and account for monies collected.
Scan checks using the check scanner.
Ensure prompt collection of subsidies and tenant receivables.
Submit vacancy loss reimbursements.
Enter payments into Yardi and monitor tenant receivables.
Manage resident evictions and stipulations in compliance with court order as directed by General Manager.
Prepare and complete resident initial and re-certifications, including notification, documentation collection, third-party verification, Tenant Income Certification (TIC) completion, compliance review, approval submission, and record keeping.
Respond to all tenant requests in a prompt and courteous manner.
Address tenant complaints and incident reports promptly and professionally.
Build positive and respectful relationships with all tenants.
Resolve conflicts with competence and empathy.
Be aware and respectful of the cultural, economic, and special needs of tenants.
Assist in enforcing property rules and regulations, lease and lease addendums, and document and report any violations.
Directly supervise desk clerks, including recruiting, hiring, approving timesheets, and preparing performance evaluations and recommendations for discipline or promotions.
Monitor building expenditures and prepare payables for approval by General Manager.
Perform other duties as assigned by the General Manager.

Requirements

Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential.
Familiarity with the general management of subsidized housing programs.
6 months to 1 year of experience in affordable programs completing Income Certifications.
Minimum of 1 year of supervisory experience.
Prior experience working in affordable housing, nonprofit property management.
Knowledge and understanding of budget management and facilities issues.
Knowledge of building systems, property management, and housing quality standards.
Experience/Familiarity with the Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Knowledge of substance abuse and homelessness issues.

Skills

Experience in serving diverse, low-income, and multi-ethnic communities with respect and empathy.
Self-motivated and capable of solving problems independently.
Proficient in verbal and written communication skills.
Able to handle pressure situations with calmness and professionalism.
Certified HUD, Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus.
Knowledge of Section 8 Housing Assistance Program practices and principles.
Property Management Software (Yardi, Boston Post, OneSite) knowledge a plus.
Certification or knowledge of high-rise fire safety guidelines.
Knowledge and experience with TRACS software (if applying to a HUD building).
Ability in a language other than English (e.g., Spanish, Chinese, Tagalog, etc.).

Location

4200 Geary - San Francisco, CA 94118
383 6th - 4200 Geary Street, San Francisco CA 94102

Work Type

Full Time
Regular, Full-time
100% on-site

Experience Level

6 month- 1 year Experience in affordable programs completing Income Certifications
Minimum of 1 year of supervisory experience
one or more years of related experience and/or training or equivalent combination of education and experience

Education Level

Associate degree
certificate of completion from a trade school

Salary/Compensations

$27.00 - $30.00 Hourly

About the Company

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

Equal Opportunity

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.