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About the Role

As a Human Resources Outsourcing (HRO) Supervisor at RSM, you will play a strategic leadership role in overseeing HR service delivery for multiple clients across diverse industries. You will lead a team of HR Consultants, ensuring high-quality HR support, compliance, and operational excellence for small and mid-sized businesses across the US. This role requires a balance of hands-on HR expertise specific to the US market, people management, process improvement, and strategic advisory capabilities to support clients in navigating complex HR challenges. Additionally, the HRO Supervisor will contribute to business development, HRIS implementations, and HR assessments.

Responsibilities

Oversee a team of HR Consultants, ensuring the effective execution of HR operations, compliance, and advisory services for multiple clients.
Provide strategic HR guidance on employee relations, performance management, legal compliance, and HR best practices.
Develop and standardize repeatable, scalable HR processes that improve efficiency and consistency across clients.
Manage HR service delivery across multiple clients or business units, ensuring tailored and compliant HR support.
Lead and support client side HRIS selection, implementation, and optimization (e.g., Rippling, UKG, ADP, Paychex, Paylocity).
Assist with HR due diligence, risk assessment, and post-merger integration strategies.
Conduct comprehensive HR compliance assessments, identify potential risks, and develop corrective action plans to ensure regulatory adherence and operational efficiency.
Support proposals, client presentations, and service expansion initiatives as an HR subject matter expert.
Mentor and develop HR Consultants, ensuring continuous learning and professional growth.
Lead teams and clients through organizational change, workforce transitions, and evolving business needs.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
5–10+ years of HR experience supporting US based organizations
Experience managing HR professionals (mentoring, coaching, performance management).
Multi-client or multi-business unit experience (consulting, outsourcing, or large corporate HR roles with multiple stakeholders).
Expertise in US based HR strategy, compliance, policy development, and process improvement.
Experience advising on complex US HR matters (employee relations, performance management, legal compliance, investigations).
Proven ability to build, optimize, and scale HR processes.
Strong project management skills (HR technology implementations, mergers/acquisitions, assessments).
Experience with HRIS selection and implementation (Rippling, UKG, ADP, Paychex, Paylocity, etc.).
Ability to manage ambiguity, lead through change, and navigate complex stakeholder needs.
Excellent communication and relationship-building skills (internal teams, clients, leadership).
Travel up to 25% may be required based on client and business needs.

Skills

HR strategy
Compliance
Policy development
Process improvement
Employee relations
Performance management
Legal compliance
Investigations
Project management
HRIS selection
HRIS implementation
Change management
Communication
Relationship-building

Location

Work Type

Full-time

Experience Level

5-10+ years

Education Level

Bachelor's degree

Salary/Compensations

$88,000 - $150,000

Benefits

Competitive benefits and compensation package
Flexibility in schedule
Discretionary bonus based on firm and individual performance

About the Company

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.
Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.
You’ll find an environment that inspires and empowers you to thrive both personally and professionally.
There’s nowhere like RSM.

Equal Opportunity

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.