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About the Role

Support core revenue systems, including Zuora Billing, Zuora RevPro, and Intacct. This role is directly responsible for complex system configuration, integrations, administration, and other related tasks, reporting to the Sr Director, Enterprise Architecture.

Responsibilities

• Complete hands-on development, administration, monitoring, and troubleshooting tasks for financial applications including Zuora Billing, Zuora RevPro, and Intacct.
• Troubleshoot errors and issues related to invoicing, subscription changes, account issues, integration issues, etc.
• Respond to user application issues and enhancement requests in accordance with defined SLAs; work with vendor support organizations as appropriate to support internal teams.
• Complete system and access changes, ensuring all required approvals are captured and documented.
• Help identify opportunities and root causes for improvement and suggest projects to streamline business operations.
• Complete testing during new system implementation projects and for scheduled system releases.
• Create systems documentation, including business requirements documents, functional design documents, test scripts, etc.
• Perform other related duties and responsibilities as needed.

Requirements

• Bachelor’s degree in Business, Accounting, or MIS, or strong understanding of Quote to Cash operations.
• 4+ years’ hands-on experience with Zuora Billing and/or Zuora Revenue.
• Experience using Zuora Workflows for automation and configuration.
• Problem-solving ability and ability to collaborate effectively.
• Strong attention to detail.
• Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities.
• Ability to maintain confidentiality and build strong relationships across cross-functional teams.
• Excellent verbal and written communication skills required.

Skills

• Zuora Billing
• Zuora Revenue
• Zuora Workflows
• Salesforce
• Intacct

Location

• Austin, TX

Work Type

• Hybrid

Experience Level

• Senior
• 5+ years as a Zuora Administrator (Preferred)

Education Level

• Bachelor’s degree in Business, Accounting, or MIS

Salary/Compensations

• $93,000.00 - $139,000.00

Benefits

• Variable compensation (such as bonus or commission)
• Equity
• Benefits in accordance with local policies

About the Company

• Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting tools and systems that power growth with an open, AI-driven commerce ecosystem.
• BigCommerce helps merchants increase sales at every stage of their growth, providing the leading e-commerce platform for startups, mid-market businesses, and large enterprises.
• The company is committed to harnessing AI responsibly to unlock new possibilities and help businesses solve complex commerce challenges.
• Commerce is a group of clever, committed, curious people, unleashing talent and striving at the edge of what’s possible.

Equal Opportunity

• At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
• We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
• We are committed to creating an inclusive and accessible hiring experience for all candidates.
• If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.