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About the Role

The Office Experience team is responsible for creating a welcoming and well-run office environment. This role will manage the day-to-day operations of the New York office, partnering with the global team to ensure a consistent, high-quality presence across all locations. The position involves managing vendors, facilities, events, and onboarding logistics, requiring interaction with all levels of the organization.

Responsibilities

Own day-to-day office operations, including reception coverage, guest greeting, mail handling, and deliveries.
Ensure the front-of-house experience is consistently professional and welcoming.
Manage facility vendors and maintenance requests from initiation to completion.
Create work orders, track project status, and communicate with stakeholders.
Maintain accurate and timely budgets for facility management.
Keep community spaces, conference rooms, and call booths orderly and well-stocked.
Proactively address facility wear and tear.
Plan and execute company events, community meetings, and special projects, including post-hours events.
Coordinate new hire onboarding logistics with the People Team, including presentations, equipment distribution, and catering.
Support offboarding logistics, including equipment collection and shipping.
Partner with the global office experience team to coordinate cross-office communication, meetings, events, and employee travel.
Maintain a consistent standard across all Pendo locations.
Work closely with Executive, IT, People, Marketing, and Revenue teams to support office logistics, visitor management, parking, and special project requests.

Requirements

5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships.
Exceptional customer service instincts; proactive, professionally warm, and able to build strong cross-functional relationships.
Strong organizational and data tracking skills.
Comfortable managing multiple projects, vendors, and budgets simultaneously.
Excellent written and verbal communication skills.
Ability to engage clearly and appropriately with individuals at all levels, including executive leadership.
Excellent professional discretion.
Ability to prioritize and execute under pressure.
Must be legally authorized to work in the United States without current or future sponsorship.
Experience in a high-growth startup environment is a plus.
Knowledge of global office management best practices is a plus.
Experience managing workplace renovations or facility projects is a plus.
A track record of independently owning projects end-to-end is a plus.
A genuine passion for workplace details and the ability to see the bigger picture is a plus.

Skills

Office Operations Management
Vendor Management
Facilities Maintenance
Event Planning
Onboarding Logistics
Customer Service
Organizational Skills
Data Tracking
Project Management
Budget Management
Written Communication
Verbal Communication
Prioritization
Execution Under Pressure
AI Tool Utilization

Location

New York, NY

Work Type

Fully in-office
Five days per week

Experience Level

5+ years of experience

Salary/Compensations

$97,000 – $120,000

Benefits

Highly competitive, employer-heavy coverage (including $0 premium options)
Strong 401(k) match
Equity
Flexible time off

About the Company

Pendo was founded in 2013 by former product managers.
Our mission is to improve society's experience with software.
We are one of the fastest-growing startups, supported by best-in-class institutions.
Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Equal Opportunity

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.