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About the Role
The Execaire Aviation Client Care Specialist (CSS) is responsible for customer-focused activities within Execaire’s VIP Lounge, ensuring a top-tier client experience from beginning to end of a client’s trip. This role is based out of Pearson International Airport at Execaire’s FBO facilities in Mississauga.
Responsibilities
- Booking hotels, car/limo rentals, catering, etc.
- Overseeing commissary
- Ordering supplies
- Ensuring top-tier client-experience from beginning to end of a client’s trip
- Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries
- Provide FBO with general administrative support
- Provide FBO Sales support
- Perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager
- Adjust shift to cover for vacations, holidays, sick days, during breaks or as may be needed depending on volume of movements.
Requirements
- Hospitality industry experience is highly desirable
- Aviation industry experience is highly desirable
- Good computer skills (including Outlook, Excel, PowerPoint, etc.)
- Understanding of various aviation flight planning platforms highly desirable
- Exceptional communications skills (both verbal and written)
- Impeccable attention to detail
Skills
- Outlook
- Excel
- PowerPoint
Location
- Mississauga
Work Type
- Full-time
About the Company
- Canada’s premier private jet company with a legacy spanning over 60 years.
- Leads the way in aviation solutions and sets the standard in aviation excellence.
- Offers a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services.
- Foundation is built on unwavering core values: Safety, Excellence, and Innovation.
- Driven by a team of over 550 dedicated employees.
Equal Opportunity
- We celebrate diversity and believe in the power of an inclusive workplace.
- Embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity.
- Strive for a work environment where everyone feels respected, valued, and empowered to contribute their best.
- Building a team that reflects the vibrant tapestry of aviation.