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About the Role
The Assistant Team Lead oversees nightly janitorial teams in assigned store locations, acting as a backup to the Team Lead. This role ensures sanitation standards, safety protocols, and team performance meet client expectations, while also serving as the primary contact between store management and TEC Services.
Responsibilities
- Lead nightly sanitation crews (3–4 employees per store)
- Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards
- Serve as the on-site liaison between janitorial staff and store managers
- Submit detailed daily reports on team performance, incidents, and site conditions
- Identify and escalate operational or client concerns to the Account Director
- Monitor team attendance and timekeeping; flag and escalate HR concerns to the HR Specialist
- Train and coach team members on proper cleaning techniques and equipment use
- Maintain a safe, organized work environment and enforce safety procedures
Requirements
- Previous lead experience in janitorial or custodial services
- Strong communication and organizational skills
- Ability to lead by example and work alongside team members
- Detail-oriented with a focus on quality and customer satisfaction
- Must be able to work night shifts and travel to assigned store locations
- Ability to stand, walk, bend, lift, and perform physical cleaning duties for extended periods
- Must be able to lift up to 40 pounds and operate commercial cleaning equipment
Skills
- Communication skills
- Organizational skills
- Leadership
- Attention to detail
- Customer satisfaction focus
- Bilingual a plus
Location
- Williamsville, NY
Work Type
- Night shifts
- Travel required
Experience Level
- Lead experience
Salary/Compensations
- $18.00 - $18.00 Hourly