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About the Role

The Service Technician is responsible for repairing and reconditioning equipment at the profit center and/or customer locations. This role involves equipment installation, diagnostics of mechanical, electrical, and plumbing issues, and providing customer assistance.

Responsibilities

• Investigate operating difficulties of equipment at customer locations.
• Diagnose problems and determine reasons and nature of correction.
• Repair and adjust equipment to restore it to working order.
• Clean and maintain equipment on location, including exchanging decanters and cleaning brewers.
• Complete documentation, including verification of closing calls, invoice completion, asset verification, and customer documentation.
• Repair and refurbish equipment and maintain spare parts levels.
• Accurately record work completed using a company-provided mobile device.
• Maintain a positive relationship with customers to uphold the company's image.
• Perform scheduled and unscheduled service activities, including emergency calls, preventative maintenance, surveys, and installations.
• Maintain a clean and organized service area and vehicle.
• Follow company guidelines on safety and operate vehicles safely.
• Complete weekly Driver Reports and adhere to Fleet Manual guidelines.
• Follow all safety standards and policies set by manufacturers and the company.

Requirements

• Solid understanding in repairing small electrical appliances.
• Willingness to learn how to connect equipment to water sources, add additional lines, and drainage.
• Willingness to learn how to work with copper, braided, and pex lines.
• Ability to read and write in English.
• Effective communication and customer service skills.
• Acceptable driving record and a qualified driver’s license.
• Ability to lift, bend, push, pull, and perform extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

Skills

• Equipment repair
• Equipment reconditioning
• Equipment installation
• Mechanical diagnostics
• Electrical diagnostics
• Plumbing diagnostics
• Customer assistance
• Communication skills
• Customer service skills
• Mobile device operation

Location

• Profit center
• Customer locations

Work Type

• Full-time

Experience Level

• 6 months to 1 year of experience in equipment service operations or vocational training (for specific skills)

Education Level

• High School Diploma or GED

About the Company

• Rooted in service and united by our purpose, Aramark strives to do great things for each other, our partners, our communities, and our planet.
• Aramark believes a career should develop your talents, fuel your passions, and empower your professional growth.
• The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.

Equal Opportunity

• Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
• We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.