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About the Role

The Operations Lead is a critical member of the store leadership team, responsible for driving and coaching to profitability and efficiency. This role works closely with the Operations & Visual Manager to achieve optimal results supporting total store operations.

Responsibilities

• Lead and execute inventory management processes, focusing on maximizing accuracy and reducing shrink.
• Investigate and identify root causes of inventory accuracy issues, partnering with the General Manager to escalate gaps.
• Manage key operational functions including shipment, receiving, reverse transfers, sales floor recovery, replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Leverage metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Operations Associates, including recruitment and talent development.
• Use company performance tools to evaluate operations associates and provide feedback for growth.
• Collaborate with the Visual Lead for cross-functional training and the Sales & Service Lead for business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Manager.

Requirements

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities with excellent decision-making skills.
• Values feedback, is receptive to receiving it, and eager to provide it.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Proof of the right to live and work in the UK.

Skills

• Inventory management
• Leadership
• Decision making
• Communication
• Interpersonal skills

Location

• UK

Work Type

• Full-time
• Onsite

Experience Level

• Prior work experience in a client-centric, sales environment
• Proven leadership capabilities

About the Company

• Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Equal Opportunity

• As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.
• We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process.
• We are happy to talk flexible working.
• If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.