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About the Role
Lead client engagements in designing and managing health and benefits programs. Drive strategy, grow client relationships, and generate new business by leveraging expertise and WTW's solutions. Provide input into the evolution of the WTW Health and Benefits practice and act as a market leader.
Responsibilities
- Serve as a strategic partner and trusted advisor to clients in designing and managing their health and benefits programs.
- Lead the client service team in designing and delivering project plans, ensuring progress against objectives, budgets, timelines, deliverables, and quality standards.
- Proactively advise clients and ensure the delivery of superior client service.
- Lead vendor procurement strategy, negotiation, implementation, and optimization activities.
- Engage specialist resources and subject matter experts to address client needs and generate new business.
- Materially grow Health and Benefits revenue by anticipating client needs and cross-selling new solutions.
- Serve as the Health and Benefits expert in new client pursuits by crafting solutions to meet prospect needs.
- Demonstrate extensive leadership ability by directly managing and/or mentoring other colleagues.
- Conduct final deliverable reviews to ensure alignment with client objectives, optimal use of WTW recommendations, services, and solutions, and adherence to WTW professional excellence standards.
Requirements
- Extensive leadership ability
Skills
- Health and Benefits program design and management
- Client relationship management
- New business generation
- Vendor procurement strategy, negotiation, implementation, and optimization
- Cross-selling solutions
- Prospect needs assessment
- Team management and mentorship
Experience Level
- Senior Director
About the Company
- WTW Health and Benefits practice