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About the Role

Join one of the fastest growing markets in the United States as part of an innovative and passionate hotel team at Fairmont Austin, the city's largest luxury property.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet, check in, and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Perform other duties as assigned.

Requirements

• Proficiency in English (verbal and written); second language is an asset.
• Computer literate in Microsoft Window applications is an asset.
• Must be able to type 25 words per minute.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Frequent standing and walking throughout shift.
• Occasional kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Skills

• Customer service
• Microsoft Windows applications
• Typing
• Interpersonal skills
• Problem-solving
• Teamwork
• Guest relations

Location

• Austin

Work Type

• Full-Time
• Permanent

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Fairmont Hotels & Resorts is a network of 90 spectacular properties, with 34 more in the pipeline, in 30 countries around the globe.
• Our values include Respect, Excellence, Belonging, Empowerment, and Integrity.
• We are committed to creating an inclusive environment where diverse talent thrives.
• We welcome candidates from all backgrounds to join our team.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V