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About the Role

Partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals. You will play an integral part in helping educators manage the deadlines and details that go into planning their trip, providing support to help customers be successful and ultimately become repeat business.

Responsibilities

• Own and manager the success of a portfolio of 70-80 accounts
• Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
• Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
• Use knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges
• Support teachers and guide emergency situations successfully while groups are on the road
• Sell a product that truly changes students lives by being fearless, focused, and having fun

Requirements

• Exceptional relationship-builder, both with customers and internal stakeholders
• Strong sales instincts: can recognize and capitalize on buying signs to repeat existing customers and generate referrals
• Flexible, with the ability to pivot quickly in a fast paced environment
• Passion for managing details, ensuring that no request or need slips through the cracks
• Problem solver with a “nothing is impossible” attitude
• Takes pride in the quality of customers’ experiences and utilizes strong listening skills to identify essential information and make sure customer needs are met
• Can successfully balance the needs of the customer and business to know how to manage time effectively
• Spanish speaking preferred

Skills

• Microsoft Office Suite- Excel, Word, PowerPoint, Outlook

Location

• Austin

Work Type

• Hybrid

Experience Level

• Entry Level
• Account Manager
• Senior Sales

Salary/Compensations

• On-target earning potential of $60,000 (base salary starting at $50,000 and $10,000 bonus potential)
• OTE increases to $70,000 after 12 months
• Opportunity to apply for a senior sales position with an increase to $85,000 OTE at 24 months
• Uncapped bonus for exceeding sales goals

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year
• Ten paid holidays
• Two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage
• Options for life and disability insurance
• Accident and hospital insurance
• Legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there
• Flexibility of working from home one day a week

About the Company

• This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.