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About the Role
As a Field Service Engineer, you will be responsible for all field operations in your assigned area, including installation, inspection, repair, and maintenance. Your goal is to maintain and improve customer satisfaction, driving business growth and profitability for both customers and the company. You will also enhance your technical skills, including clinical knowledge of assigned equipment, to effectively support healthcare operations and build trust with medical institutions. Collaborating with sales representatives, you will contribute to market share growth through service excellence and foster strong relationships with distribution partners for localized business development.
Responsibilities
- Perform new installations and introductions of medical equipment (diagnostic imaging equipment) within hospitals.
- Conduct maintenance inspections and repair faulty equipment to ensure stable operation, including related billing tasks.
- Communicate with customers to improve and maintain customer satisfaction.
- Escalate customer complaints appropriately to internal and external stakeholders to facilitate problem resolution.
- Proactively discuss and implement improvement opportunities discovered through work with relevant internal parties.
Requirements
- 1-2 years of experience in electrical/mechanical field service (or basic knowledge of electrical/computer/network if inexperienced).
- Communication skills to logically explain issues to customers.
- Ability to propose and execute operational improvements based on one's own ideas.
- Skill to accurately perform inspections and repairs by reading manuals.
- Ability to accurately escalate and resolve issues that arise at customer sites.
- Valid driver's license.
Skills
- Electrical/Mechanical Field Service
- Customer Communication
- Problem Solving
- Technical Documentation Comprehension
- Escalation Management
- Operational Improvement Proposal
- X-ray Work Supervisor Qualification (preferred)
- English Proficiency (preferred)
Location
- Assigned Area
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or GED
Benefits
- Total rewards designed to unlock ambition
- Flexibility
- Salary and benefits expected from a global organization
- Career opportunities
- Culture that fosters care, collaboration, and support
About the Company
- GE HealthCare is a leading global medical technology and digital solutions innovator.
- Our purpose is to create a world where healthcare has no limits.
- We are an organization where every voice makes a difference, and every difference builds a healthier world.
Equal Opportunity
- GE HealthCare is an Equal Opportunity Employer where inclusion matters.
- Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
- We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.