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About the Role
Westside Animal Hospital is seeking a customer service-focused Veterinary Reception, Client Care to join their team. This role is crucial for the efficient daily operation of the hospital, ensuring clients and their pets feel welcomed, expertly cared for, and appreciated.
Responsibilities
- Assisting veterinary staff with various tasks and treatments when required
- Answering a multiline phone system and tracking/booking appointments
- Placing outbound calls for follow-up and future appointment bookings
- Responding to and managing email correspondence
- Admitting and discharging pet patients
- Handling invoicing/billing, creating estimates, obtaining pet owner confirmation, and processing payments
- Scheduling appointments
- Maintaining clinic/hospital areas such as reception, lobby, exam rooms, pharmacy, or outside areas
- Stocking exam rooms and reception area
- Participating in the performance review process
Requirements
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- Follows cash handling policies (balancing, accepting payment, processing credit/debit) as directed
Skills
- Customer service
- Organization
- Cash handling
- Phone system operation
- Appointment scheduling
- Email correspondence management
- Invoicing
- Billing
Location
- Toronto, Ontario
Work Type
- Casual Part-time
- Full-time
Experience Level
- Depending on experience
Salary/Compensations
- $17.85 to $25.00
Benefits
- Caring culture of Wellness and Appreciation
- Medical Library; 2000+ journals, 600+ textbooks, research, and more
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Exceptional career development opportunities
- Referral Bonus Rewards
- Opportunities to give back to the community through VCA initiatives
- Generous personal pet care discounts
- Shopping discounts
- Wellness apps
About the Company
- VCA Canada is a network of veterinary hospitals committed to positively impacting pets, people, and local communities for nearly 45 years.
- We have compassion for the neighbourhoods we serve and every pet within them.
- Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine.
- In 2017, VCA Canada became part of the Mars Veterinary Health family of brands.
- VCA Canada is passionate about providing an industry-leading Associate experience to over 4,000 Canadians.
- In 2026, VCA Canada was named one of Alberta's Top Employers.
- VCA Canada was selected as one of Canada's Top Employers for Young People 2026.
- VCA Canada received 2026 Great Place to Work® Certification™ Canada.
- A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
- We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.
- From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.
- We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.
- Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.