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About the Role

As a Staff Engineer, you will be a technical leader responsible for solution design, architecture, and the reliable operation of services across the digital health ecosystem. You will work across teams, products, and lines of business to ensure important decisions are coherent, scalable, and grounded in member and customer needs. This individual contributor leadership role involves writing code, clarifying ambiguous problems, shaping technical direction, mentoring engineers, improving engineering practices, and helping teams make better decisions.

Responsibilities

Lead solution design and architecture for complex full stack systems, balancing customer impact, operational risk, delivery speed, maintainability, and long-term platform health.
Own technical outcomes through production, including system behavior, observability, incident response, performance, reliability, maintainability, and continuous improvement.
Work across teams to align technical direction, clarify ownership, identify dependencies, and ensure GreenShield's digital health services evolve as a coherent ecosystem.
Define success in measurable terms, establish metrics, instrument systems, and use data to guide decisions, evaluate trade-offs, validate assumptions, and improve outcomes.
Raise the bar for operational excellence through strong logging, metrics, alerts, dashboards, SLOs, runbooks, production readiness practices, and disciplined follow-up after incidents.
Lead technical discovery and planning for ambiguous or high-impact initiatives, including requirements clarification, estimates, risks, trade-offs, architecture options, and execution plans.
Drive improvements to API design, automated testing, CI/CD, cloud infrastructure, data flows, service reliability, and developer workflows.
Identify and remove unnecessary complexity in systems, workflows, dependencies, and team processes to enable faster and safer delivery.
Partner effectively with Product, Design, Data, Security, Operations, and engineering leadership to align on goals, surface risks early, and make trade-offs explicit.

Requirements

10+ years of experience building and operating software systems, with significant experience across modern web applications, backend services, APIs, databases, cloud environments, and production operations.
Strong full stack engineering experience with technologies such as TypeScript, Node.js, React, PostgreSQL, RESTful APIs, and cloud platforms.
Demonstrated experience delivering and operating customer-facing systems at meaningful scale, with accountability for reliability, quality, security, performance, and customer experience.
Proven ability to lead complex technical initiatives across teams, from problem definition and architecture through implementation, launch, and production ownership.
Strong technical judgment and the ability to make decisions using evidence.
Deep commitment to operational excellence.
Strong customer focus, with a track record of measuring success by the experience delivered rather than the amount of work produced.
Demonstrated ability to mentor and coach senior, intermediate, and junior engineers while raising the quality of technical discussion and execution across the team.
Excellent communication and collaboration skills, with the ability to influence cross-functional partners and align teams around clear goals, trade-offs, risks, and decisions.
Proficiency in English is required.

Skills

TypeScript
Node.js
React
PostgreSQL
RESTful APIs
Cloud platforms
GCP
NestJS
NextJS
API design
Automated testing
CI/CD
Cloud infrastructure
Service reliability
Developer workflows
Logging
Metrics
Alerts
Dashboards
SLOs
Runbooks
Production readiness practices
Incident response
Observability

Experience Level

10+ years of experience

Education Level

Bachelor's or Master's degree in Computer Science, Computer Engineering, Software Engineering, a related field, or equivalent practical experience.

Salary/Compensations

CAD $114,992.00 - 143,740.00

About the Company

GreenShield is a not-for-profit social enterprise that brings coverage and care together.
Our mission is to create better health for all Canadians.
We are noble challengers, purposefully building a better way.
Our culture is one where everyone's voice is heard and valued.
We believe that your workplace should empower you to be the best version of yourself.
We believe our people are critical to our overall success.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
Information received relating to accommodation will be addressed confidentially.