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About the Role

The Manager of Concerts will lead a team responsible for managing the Concert Distributions process, ensuring creators and rights holders are accurately and fairly compensated for live performances. This role involves overseeing daily operations, driving operational excellence, and fostering innovation at the intersection of data, technology, and service.

Responsibilities

• Lead the day-to-day operations of the Concert team, ensuring accurate, timely, and high-quality processing and distribution outcomes.
• Set departmental priorities, goals, and resource plans to support service levels and operational efficiency.
• Identify, monitor, analyze, and communicate operational results and performance indicators.
• Enhance business processes, policies, procedures, and workflows to improve accuracy and efficiency.
• Partner with Senior Management, the Concert Stream Manager, IT, and external stakeholders to optimize systems and streamline workflows.
• Lead, coach, and develop team members by setting clear expectations and providing ongoing feedback.
• Build and maintain strong relationships with internal and external stakeholders.
• Act as an escalation point for complex member, stakeholder, and operational issues.
• Perform other duties as required.

Requirements

• Broad knowledge of the music industry, with a strong understanding of SOCAN’s Distribution and Licensing processes.
• Minimum 5 years of leadership experience, with a proven track record of building and motivating high-performing teams.
• Demonstrated experience in operations management, preferably in a royalties, music rights, or other data-driven environment.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communicator with strong interpersonal skills and the ability to collaborate across cross-functional teams.
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives and deadlines.
• Experience working with business systems, music royalty/repertoire systems, reporting tools, and CRM platforms.
• Strong service orientation and a proactive, solutions-focused approach.
• Understanding of, and commitment to, supporting creators and rights holders.
• Bilingualism (French/English) is a significant asset.

Skills

• Leadership
• Team Development
• Operations Management
• Data Analysis
• Problem-Solving
• Communication
• Interpersonal Skills
• Collaboration
• Organizational Skills
• Prioritization
• Business Systems
• Music Royalty Systems
• Reporting Tools
• CRM Platforms
• Service Orientation
• Adaptability

Location

• Toronto, ON

Work Type

• Permanent Full-Time
• Hybrid

Experience Level

• Minimum 5 years of leadership experience

Education Level

• Post-secondary education in business administration, finance, music business, or a related field

Salary/Compensations

• $84,480 to $105,600

Benefits

• 35-hour workweek schedule
• Possible flexible work options (e.g., 4-day work week)
• Twelve paid sick days annually (including five personal days)
• Access to SOCAN fitness facility (for Toronto positions)
• Annual Performance Incentive bonus
• Defined contribution Pension Plan
• Comprehensive health and dental benefits program
• Inclusive and collaborative working environment

About the Company

• SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work.
• SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers.
• Through licensing, global royalty collection and advocacy, SOCAN helps creators to keep making the music that entertains, moves, and inspires us.

Equal Opportunity

• SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and is committed to anti-racism.
• Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.
• SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by law.
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.