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About the Role

This role is for a Customer Success Manager for Planet’s commercial markets, responsible for managing and expanding customer relationships in sectors like agriculture, insurance, and energy. The goal is to help customers maximize the value of Planet’s imagery and geospatial solutions by integrating Planet data into their business workflows. The ideal candidate is a consultative strategist who owns the account lifecycle post-sales, supports renewals and expansions, and acts as a thought partner with deep business acumen. This role operates in lockstep with sales counterparts, combining technical value realization with commercial strategy. The Customer Success Manager will understand customer business models, anticipate needs, and drive for value realization, ensuring customers can measure and articulate Planet's ROI.

Responsibilities

Act as a strategic partner and co-pilot to Account Executive counterparts, providing account insights and forward-looking recommendations.
Shape and guide account trajectory by mapping milestones, identifying capacity gaps, risks, and expansion opportunities.
Co-create success plans and QBRs focused on value realization to help customers measure and present the business impact and ROI of Planet solutions.
Build deep relationship networks across multiple stakeholders, identify and equip internal champions, and navigate customer internal stakeholder dynamics.
Lead coordinated, structured approaches during critical account milestones, ensuring internal team alignment.
Navigate complex or high-stakes situations with composure, filtering signals and calibrating urgency.

Requirements

4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
A solid understanding of commercial business models and the ability to weigh the trade-offs of customer requests.
Exceptional ability to read the room, understand unspoken customer needs, and adjust communication style.
Excellent verbal and written communication skills in English, with a professional presence that earns trust.
Flexibility to support global business needs, including availability for US calls.
Willingness to travel to connect with customers and internal teams.

Skills

Remote sensing
GIS
Geospatial imagery products
Commercial business models
Communication skills
Strategic partnership
Account leadership
Value realization
Cross-functional orchestration
Executive presence

Location

Berlin
Haarlem
London

Work Type

Full-time
Hybrid

Experience Level

4+ years

Education Level

Bachelor's degree

Benefits

Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform.
The company serves authoritative figures in commercial, environmental, and humanitarian sectors, enabling customers to develop new technologies, drive revenue, power research, and solve tough obstacles.
Planet controls every component of hardware design, manufacturing, data processing, and software engineering.
The company has a people-centric approach toward culture and community, iterating in a way that puts team members first and prepares the company for growth.
Planet is a global company with employees working remotely worldwide and joining from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

Equal Opportunity

Planet is committed to building a community where everyone belongs and invites people from all backgrounds to apply.
Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.