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About the Role

This position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects. The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications. A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.

Responsibilities

Process multi-state payrolls for multiple clients independently
Ensure payroll accuracy, timeliness, and compliance with federal, state, and local regulations
Support payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or Manager
Review and improve existing payroll procedures to enhance efficiency and quality
Research regulatory updates and apply changes to payroll operations as needed
Communicate professionally with clients to resolve payroll inquiries and issues
Collaborate with internal teams (sales, project members, and IT) to meet client expectations
Maintain high standards of customer service and data confidentiality
Participate in internal projects and process improvement initiatives
Perform other duties as assigned

Requirements

Associate degree in a related field or an equivalent combination of education and experience is preferred
3–5 years of payroll processing experience, including multi-state payroll
Experience processing payroll for multiple companies or clients
Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements
Hands-on experience with payroll systems (ADP or similar systems is preferred)
Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
Experience supporting payroll projects or system implementations is a plus

Skills

Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
Reliable self-starter who takes ownership of assigned responsibilities
Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
Ability to work collaboratively within a team-oriented environment
Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
Proactive, flexible, and willing to take on new challenges
Ability to achieve results aligned with PASONA's and the department's business objectives

Location

New York, NY
Atlanta, GA
Schaumburg, IL
Houston, TX
Torrance, CA
San Jose, CA

Work Type

Office-based Hybrid
Remote

Experience Level

Mid-level specialist
3-5 years

Education Level

Associate degree or equivalent combination of education and experience

Salary/Compensations

$55,000-73,000 (Base Salary) + Profit sharing

Benefits

Health Ins
Dental Ins
Vision Ins
401K
PTO
Paid Holiday