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About the Role

The Supervisor, Operations will lead daily department operations with a strong floor presence to achieve production, quality, safety, and customer service goals. This role effectively balances staffing and capacity, communicates priorities across teams, and resolves issues quickly, fostering a safety-first, continuous improvement culture while developing and engaging associates.

Responsibilities

• Maintain a strong, consistent on-the-floor presence, observing processes, workflow, and associate performance.
• Balance operational, capacity, and staffing issues to achieve efficiency and staffing targets.
• Achieve service-level targets and produce high-quality products.
• Anticipate and meet customer needs, building a customer-focused environment.
• Share real-time production status, risks, and priorities with other departments.
• Align daily production priorities with customer demand and delivery commitments.
• Utilize department budgets, input files, and production reports for effective judgments and recommendations.
• Maintain and drive continuous improvement through 5S, Lean Manufacturing, and associate engagement.
• Drive a safety-first culture and improve ergonomic conditions.
• Respond quickly to floor-level issues including staffing gaps, equipment problems, quality concerns, and shortages.
• Prepare for daily board and weekly operation meetings to discuss department status and upcoming focus areas.
• Use collaborative communication with other supervisors and teams to resolve production issues.
• Model effective leadership principles to support a positive culture, pursuing training, coaching, recognition, and engagement opportunities.
• Drive a culture of accountability using soft skills, setting clear expectations, and addressing poor behavior or performance.
• Participate on project teams that further organizational goals.
• Maintain technical competence by staying abreast of latest approaches and current events.
• Recruit, interview, onboard, and train associates.
• Develop, administer, and update department operating procedures.
• Administer company policies and procedures.
• Perform marginal tasks.

Requirements

• 5-7 years supervisory experience in an automated distribution or manufacturing field, preferably in a pick/pack environment.
• Experience with computerized warehouse management system required.
• Familiarity with packaging equipment and conveyor systems is a plus.
• Proficiency in Microsoft Office Suite required.

Skills

• Leadership
• Communication
• Problem-solving
• Continuous improvement
• Lean Manufacturing
• 5S
• Associate engagement
• Safety culture
• Ergonomics
• Microsoft Office Suite

Location

• Onsite

Work Type

• Full-time

Experience Level

• 5-7 years supervisory experience

Education Level

• Associate's degree in Business Management or related field
• Bachelor's degree preferred

Salary/Compensations

• $65,000-$79,000/yr

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits

About the Company

• HarperCollins Publishers is an equal opportunity employer.
• HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

Equal Opportunity

• HarperCollins Publishers is an equal opportunity employer.
• HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.