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About the Role

The Associate District Manager partners with the District Manager to achieve sales and profitability goals within a district, while managing and developing a team of Service Technicians to ensure top-quality customer service and service delivery excellence.

Responsibilities

• Manage daily work force flow, scheduling issues, vacation schedule, and emergency service schedule.
• Collaborate with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.
• Review technician timecards for accuracy and ensure timely payroll processing.
• Execute and manage all field safety initiatives.
• Participate in new technician onboarding and implement district training plans.
• Coach and empower Technicians to own their results and provide necessary resources.
• Identify individual potential and align development activities.
• Manage technician performance through coaching and direction.
• Review district performance with the District Manager monthly to identify areas for improvement.
• Liaise with the Parts Department on parts issues, shipping, and delivery.
• Build strong relationships with key customer stakeholders.
• Manage customer relationships to solve issues and demonstrate value.
• Participate in service vehicle inventories and implement action plans for compliance issues.
• Work with the division fleet manager to maintain accurate district fleet information.
• Conduct annual, quarterly, monthly, and daily workforce planning, including Paid Time Off planning and attendance policy adherence.

Requirements

• Must have a valid driver's license and acceptable Motor Vehicle Record.
• Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
• Good decision-making & problem-solving skills when handling challenging situations in a fast-paced environment.

Skills

• Managerial skills
• Leadership skills
• Workforce management
• Customer service
• Performance management
• Problem-solving

Location

• Remote

Work Type

• Full-time

Experience Level

• Associate degree and two years of Smart Care or people management experience.
• A combination of Smart Care experience, people management or education experience equivalent to a Bachelors’ Degree (1.5 years’ experience = 1 year post-secondary education).

Education Level

• Associate degree
• Bachelors’ Degree

Salary/Compensations

• Competitive salary

Benefits

• Vehicle allowance
• Access to best in class resources, tools, and technology
• Opportunity to grow income as district profitability increases

About the Company

• Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.
• Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
• Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times.
• We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.
• As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Equal Opportunity

• Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.
• All qualified individuals are encouraged to apply.
• If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.