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About the Role

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members by offering membership, fitness, and retail products and services. The SSE builds relationships, translates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention, ultimately achieving sales revenue goals.

Responsibilities

• Executes the CARE sales model with each guest and passionately relates how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
• Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively and professionally enrolls guests using Company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assists with all member retention activities to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.
• Obtains leads externally from within the community using company provided tools/programs.
• Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
• Responsible for effectively setting appointments for all leads and potential new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business by using a Lead Management System.
• Executes daily planner to track and plan for successful lead management and selling activities.
• Consistently achieves or exceeds personal productivity goals.
• Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serves as a resource for their questions or concerns, putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests.
• Helps new members become comfortable in the club.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Ability to work in club office; move about club floors and rooms.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
• Ability to communicate telephonically with members.
• Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system.
• While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.
• Able to work in a loud environment.

Skills

• Sales practices and techniques
• Fitness Industry understanding
• Computer proficiency
• Interpersonal communication
• Customer service
• Organization
• Teamwork
• Point of Sale (POS) System operation
• Membership System software knowledge (preferred)
• CPR/AED certification

Location

• Nationwide clubs

Work Type

• Full-time

Experience Level

• 1-2 years of experience in service sales preferred
• Prior experience in fitness or retail industry preferred

Education Level

• High School Diploma or GED
• Bachelor's degree preferred

Salary/Compensations

• Eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.

Benefits

• Paid time off
• Medical and dental coverage
• 401k with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups

About the Company

• For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness.
• With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools.
• Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community.