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About the Role

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team. This role provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements

• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Applicants must be currently authorized to work full-time in the United States.
• PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

Skills

• Proficient in use of technology (iPad, registers)
• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Location

• Stonestown

Work Type

• Part-Time

Experience Level

• 0-2 of relevant job experience - minimum 6 months

Education Level

• High School or Equivalent

Salary/Compensations

• $19.18 - $24.95 per hour

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
• Paid sick leave
• Public health emergency leave
• Learn & Earn incentive program
• Voluntary benefits through YouDecide

About the Company

• PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
• Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
• Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
• Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
• Express ensures you look and feel your best, wherever life takes you.
• The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Equal Opportunity

• An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
• PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.