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About the Role

The Manager, Business Operations plays an important role, working directly with leadership and the assigned service line to ensure the effective implementation and integration of Firm policies, procedures and systems. This role provides data analytics, support, and guidance on Business Operations matters while also executing operational tasks and initiatives on a day-to-day basis and handling complex queries. Managers work closely with teams across the business in Functions such as Finance, Marketing and People to address complex challenges, such as navigating system processes or process optimization, and enable operational excellence.

Responsibilities

Utilizes comprehensive knowledge of a discipline within Business Operations to address complex operational issues without clear precedent and providing guidance based on in-depth understanding of the business environment and operational challenges
Provides in-depth specialist advice to the business-on-Business Operations topics and policies, such as system integration, process optimization and service delivery
Leads as a project manager, providing technical knowledge and specialized expertise of Business Operations disciplines to help enact transformational change and implement Firm-wide initiatives
Leads collaboration with teams across the business to successfully implement Business Operations systems and initiatives, setting the standard of operational excellence within the team
Serves as an escalated point of contact within the team, taking on complex employee queries and cases to provide insights and recommendations to resolve issues effectively and efficiently
Stays abreast of industry trends, emerging technologies and regulatory changes, identifying opportunities for process optimization and efficiency gains and making recommendations to senior leadership
Managers at this level will lead one or more teams of supervisors and/or professionals and coordinators, managing operations within a designated area or department
Individual contributors at this level will lead projects within a broader initiative, providing technical guidance and setting priorities for the team as well as reviewing the work of others
Engaging in operational and tactical activities, contributing to and supporting decision - making within the team/Sub-Function
Subject matter expert, possessing advanced and specialized expertise in the discipline, including methodologies, processes and able to address atypical issues within own field
Managing small professional and/or defined delivery teams across regional and global offices, impacting business primarily through professional or technical contributions to an area of specialty

Requirements

Ability to think critically and analytically, leveraging data and insights to inform decision-making and drive continuous improvement
Good analytical and problem-solving skills
Good communication skills, both verbal and written, to effectively engage with internal and external stakeholders at various levels of the Firm

Education Level

Bachelor's degree or equivalent through experience/relevant certifications where appropriate to the discipline

Salary/Compensations

$129,600 - $178,200

Benefits

Medical, dental, and vision insurance
Life and disability coverage
401(k) retirement savings
Vacation time
Leave programs (including parental leave)
Exempt roles are also performance bonus eligible

About the Company

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide.
With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise.
Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market.
We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work.
What sets us apart is not just our global network of offices but the interconnectedness of our Firm.
Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work.
Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.

Equal Opportunity

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace.
It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.