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About the Role

At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day.

Responsibilities

Interact directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency.
Ensure every interaction reflects our commitment to putting customers first and that customer demand is met when it comes to query resolution.
Coordinate across internal teams and external partners to drive the success of the US Cards program.
Interact directly with customers via voice/non-voice to ensure customer demand is met and customers achieve first-contact resolution on their query/need.
Escalate risks or potential risks that may negatively impact good customer outcomes.
Identify and record customer dissatisfaction against Lendables processes and respond appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.
Meet defined individual and team performance targets to ensure delivery of key business and department objectives.

Requirements

At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.
Curious, quick to assess situations, and skilled at finding effective solutions.
Excellent written and verbal communication skills, active listening and rapport-building abilities.
Handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.
Comfortable with technology and quick to learn new software.
Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.
Enjoy solving problems independently, multitasking, and improving processes.

Skills

Customer service
Communication
Problem-solving
Active listening
Rapport-building
Conflict resolution
Adaptability
Multitasking

Location

London, UK
Remote

Work Type

Hybrid
Remote
Full-time

Experience Level

Mid-level

Salary/Compensations

£30,000 - £39,000

Benefits

25 days annual leave plus 8 US holidays + Christmas day
Private health cover
Retirement savings plans
Employee referral programme
Complimentary lunches on in-office days
Cycle-to-work scheme
Electric vehicle salary sacrifice scheme

About the Company

Lendable is on a mission to build the world's best technology to help people get credit and save money.
One of the UK’s newest unicorns with a team of just over 700 people.
Among the fastest-growing tech companies in the UK.
Profitable since 2017.
Backed by top investors including Balderton Capital and Goldman Sachs.
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot).
Rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance.
Getting money into customers’ hands in minutes instead of days.
Expanding into the US market.