About the Role
The Site Engineer I position is a contributing member to the site level Data Center Operations team, reporting directly to the Manager Engineering Operations. The candidate will have experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems, with expertise in either electrical or mechanical work and competence in the area of non-expertise. Responsibilities include contributing to daily site operations, creating and modifying operating procedures, contributing to change management tickets, incident reporting, and performing maintenance and repairs to ensure high availability.
Responsibilities
- Gain a complete understanding of facility layout and operation of MEP systems, equipment nomenclature, locations, drawings, specifications, sequences of operations, SOPs, EOPs, customer SLAs, and engineering obligations.
- Understand BMS alarm functionality, escalation, acknowledgement, data extraction, trends, DLR event management, escalation, incident reporting procedures, and CMMS.
- Create, edit, implement, and close change management work orders.
- Create, edit, resolve, and close incident reports.
- Adhere to Maintenance and Operations Standards and Digital Realty’s Environmental and Occupational Health and Safety standards.
- Gain a complete understanding of all aspects of data center operations, including operation, maintenance, and repair of mission critical equipment and systems to achieve 100% uptime and SLA compliance.
- Supervise construction activity and installations as required.
- Execute site-specific change management processes, including creating MOPs for low-risk preventative maintenance and repairs, and overseeing their execution.
- Effectively troubleshoot site mechanical and electrical systems.
- Respond to unplanned events without immediate supervision.
- Efficiently complete rounds/inspections and detect anomalies.
- Develop or improve SOPs for site-specific equipment.
- Gain a good understanding of local customers' businesses and datacenter operations.
- Support various accreditation initiatives (SSAE16, SOC2, ISO 27001, etc.).
- Complete DLR Critical Awareness Training.
Requirements
- At least 1 year of experience in mission critical facilities operating/engineering or equivalent equipment experience.
- Hands-on electrical or mechanical skill and competence in the area of non-expertise.
- Strong knowledge of various UPS Systems and architectures.
- Strong knowledge of various cooling systems and architectures.
- Strong understanding of infrastructure redundancy configurations and equipment risks (N+1, 2N, ATS/ STS, Failover Scenarios).
- Strong knowledge of energy efficiency principles.
- Strong interpersonal, presentation, and communication skills.
- Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, or complaints.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCad.
- Basic understanding of emergency situations and escalation processes.
- Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
- Ability to lift and handle up to 50 pounds.
- Ability to bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
- Ability to work under a raised data center floor.
- Ability to climb ladders (up to 16 feet) to reach plenum spaces.
Skills
- Generators
- UPS Systems
- HVAC Systems
- Fire/Life Safety Systems
- BMS Systems
- CMMS systems
- Electrical work
- Mechanical work
- Mission critical infrastructure
- MEP systems
- Facility layout
- Equipment nomenclature
- Facility drawings
- Equipment specifications
- Sequence of operations (SOO’s)
- Standard operating procedures (SOP’s)
- Emergency operating procedures (EOP’s)
- Customer SLA’s
- BMS alarm functionality
- Event management
- Incident reporting
- Change management
- Method of Procedures (MOPs)
- Troubleshooting mechanical and electrical systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Project
- Adobe Acrobat
- Visio
- AutoCad
- Data Center Infrastructure Management (DCIM)
- Power metering systems
Location
- Site level
Work Type
- Full-time
Experience Level
- Entry Level
- 1 year experience
Benefits
- Highly competitive compensation package
- Excellent benefits
- Environment that recognizes and rewards contributions
- Development opportunities
- Rewarding and successful career opportunities
- Supportive and inclusive environment
- Onboarding program
- Clear career pathways
- Continuous training
About the Company
- Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
- PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
- Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
Equal Opportunity
- Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
