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About the Role

The Market Manager is responsible for the operation and results of multiple locations within a designated area, focusing on operations, development, business relationships, customer satisfaction, and profitability. This role requires providing leadership and mentoring to direct reports to ensure efficient team management.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with individual location General Managers.
• Monitor capture rates to ensure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring understanding of the company mission, adherence to standard operating procedures (SOP), and recognizing performance.
• Act as the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, and train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities.
• Promote safe, clean working conditions; review audits and safety records.
• Ensure proper use of personal protective equipment and document managers who do not enforce safety policies.
• Work with corporate staff to achieve external market growth and meet business plan objectives.
• Review location performance against goals with location managers and provide coaching.
• Contact all claims managers and dealer accounts on a monthly basis.
• Conduct operations reviews and audits with location managers in-person on a monthly basis.
• Promote, develop, and act as a liaison with area insurance contacts and other referral points.
• Ensure stores are responsive to clients in a timely manner.

Requirements

• Minimum of five years in the collision repair industry.
• Minimum of three years of management experience.
• Ability to read and understand financial statements.
• Extensive estimating experience.

Skills

• Leadership
• Mentoring
• Customer service
• Sales
• Financial management
• Operations management
• Recruiting
• Training
• Problem-solving
• Communication

Location

• Salt Lake City, Utah

Work Type

• Full-time

Experience Level

• 5+ years collision repair industry
• 3+ years management

Education Level

• ICAR Platinum certification preferred
• Estimating license if applicable in the state

Salary/Compensations

• $100,000 - $150,000 / Year

Benefits

• Great salary
• Great benefits
• Support and opportunity
• Bonus opportunities tied to individual or business initiatives

About the Company

• At The Boyd Group and all affiliated companies, we put our team members first.
• We do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.