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About the Role

The Health Systems Field Account Representative serves as the on-site representative for McKesson at assigned customer locations, focusing on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This role involves working closely with customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs.

Responsibilities

Serve as the primary on-site representative for McKesson at customer locations
Build strong, professional relationships as a trusted partner and problem solver
Maintain composure and professionalism when addressing customer concerns or service issues
Support new customer onboarding, including assisting with initial setup and ordering processes
Be physically present during early shipments and go-live activities
May assist with unboxing and basic setup of equipment/supplies when needed
Be on-site to oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies, including missing items, damaged shipments, and backorders
Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
Execute service visits at assigned health system customer locations
Reinforce the McKesson value proposition to local stakeholders
Support implementation of contract expectations, account plans, and customer-specific strategies
Drive customer satisfaction through service level performance, responsiveness, reliability, and follow-through
Introduce new products as driven by formulary changes and product conversions
Educate customer staff on ordering systems and product usage
Support alignment to formulary adherence and utilization goals
Demonstrate a high sense of urgency with rapid follow-up on customer requests
Proactive communication on delays or issues
Collaborate cross-functionally with internal teams, including warehouse/logistics and sales leadership

Requirements

Bachelor’s degree or equivalent experience preferred
Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
Valid Driver’s License
Motor Vehicle Report completed during pre-employment

Skills

2+ years of customer facing, operations, or field support
Proven successful in providing a hands-on, solution-oriented approach
Ability to remain professional and composed in high-pressure situations
Demonstrated urgency and responsiveness
Excellent communication and relationship-building skills
Ability to problem solve in real time, often on-site with customers
Comfortable working independently in a field-based environment
Strong organizational skills with attention to detail
Proficiency in MS Office
Familiarity with ordering/technology systems
Experience in medical, healthcare, or distribution environments
Familiarity with supply chain, logistics, or inventory processes
Experience supporting customer onboarding or implementation activities

Location

New York

Work Type

Field-based
Local travel (3–4 days per week)
Minimal overnight travel
Home office when not in the field

Experience Level

2+ years of relevant experience

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$63,200 - $105,400

Benefits

Competitive compensation package
Annual bonus or long-term incentive opportunities may be offered

About the Company

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
Known for delivering insights, products, and services that make quality care more accessible and affordable.
Focuses on the health, happiness, and well-being of employees and those served.
Fosters a culture where employees can grow, make an impact, and are empowered to bring new ideas.
Aims to shape the future of health for patients, communities, and people.

Equal Opportunity

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca.