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About the Role

Okta is seeking a highly strategic, hands-on, and methodical Director, Strategic Delivery to join our Professional Services team. This is a high-impact, premium Individual Contributor (IC) role designed for an enterprise delivery champion who thrives on driving complex, multi-stakeholder outcomes through influence, structured governance, and process design. In this role, you will oversee a strategic portfolio of high-value, complex customer implementations delivered alongside our primary Global System Integrator (GSI) partners. You will serve as the architect of our GSI delivery model, designing, testing, and codifying end-to-end sales-to-delivery methodologies, playbooks, and processes. You will also support the sales cycle for strategic deals, represent Okta on Joint Steering Committees (SteerCos), and build an enablement engine for scaling engagements.

Responsibilities

Partner closely with Sales, Services Sales, and GSI leads early in the sales cycle for high-value strategic deals to define clean delivery boundaries, joint investment parameters, and optimal SOW alignment.
Lead the structural review and delivery validation of complex Statement of Works (SOWs) and Change Orders, ensuring clear divisions of responsibility.
Monitor upcoming strategic pipeline deals to help services and partner alliances teams forecast necessary delivery capabilities and partner specializations.
Represent Okta on joint Customer-GSI Steering Committees, serving as a trusted advisor to C-level stakeholders and GSI executives.
Provide delivery leadership, health tracking, and operational governance across multiple concurrent strategic enterprise implementations involving our core GSI partners.
Act as the central escalation point for delivery risks and orchestrate cross-functional Okta teams to unblock complex technical or relationship bottlenecks.
Ensure partner-led delivery meets Okta’s strict technical design and architectural standards.
Design, document, and test scalable sales-to-delivery frameworks, risk-mitigation playbooks, and standard governance structures for GSI-delivered engagements.
Actively package, internalize, and transition newly created delivery processes, scoping templates, and methodologies to regional services, partner success, and delivery success teams.
Collaborate with the Okta Alliances team to maintain high performance standards among our primary GSIs.
Champion the strategic integration of generative AI tools to accelerate delivery scoping, automate methodology documentation, and scale partner enablement and onboarding frameworks.

Requirements

10–12+ years of professional experience in enterprise SaaS implementation, technical program management, or strategic IT consulting.
Proven track record of successfully guiding large-scale, complex enterprise deployments in joint-delivery models with major GSIs.
Direct experience partnering with enterprise software sales and service sales teams to structure complex services deals, negotiate SOWs, and define joint delivery boundaries.
Exceptional communication, negotiation, and conflict-resolution skills, with a proven ability to confidently lead high-pressure steering committees and align C-level stakeholders.
Demonstrated experience designing, documenting, and scaling repeatable PMO playbooks, delivery methodologies, and operational enablement assets.
Masterful ability to lead, motivate, and orchestrate highly matrixed, senior cross-functional teams without direct hierarchical authority.
Technical familiarity with Identity and Access Management (IAM), Cloud Security, or Enterprise SaaS architectures is highly desirable.
Direct experience implementing AI tools or prompt-engineering models to automate professional services delivery or partner enablement processes.
Knowledge of Okta & Auth0 product offerings.
Experience scaling delivery methodologies from pilot phases to global regional offices.
Relevant project management or business architecture methodologies (e.g., PMP, TOGAF).

Skills

Identity and Access Management (IAM)
Cloud Security
Enterprise SaaS architectures
AI tools
Prompt-engineering
PMP
TOGAF

Location

Remote

Work Type

Full-time

Experience Level

10-12+ years

Salary/Compensations

$168,000—$231,000 USD

Benefits

Equity (where applicable)
Bonus
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)

About the Company

Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
The Customer First Team: We are a team of Identity and Access Management experts. We help customers, businesses, and organizations maximize their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long-term success of our customers. Join our team! We’re building a world where Identity belongs to you.
The Okta Experience: Supporting Your Well-Being, Driving Social Impact, Developing Talent and Fostering Connection + Community. We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.