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About the Role

As a Store Manager at SEPHORA UK, you will lead the store with passion and precision, driving commercial performance, elevating the customer experience, and inspiring a high-performing team. You will set the tone for excellence, ensuring presentation, operations, and service reflect the brand's creativity and energy. With strong business acumen and a talent for developing others, you will unlock the full potential of your leadership team while driving both short- and long-term growth.

Responsibilities

Provide strategic insight to the Regional Retail Manager through market analysis, competitor reviews, and identifying opportunities for business growth.
Motivate, coach, and develop the management team through regular feedback, recognition, and personalized development plans.
Develop short- and long-term plans to maximize sales and elevate store performance.
Use customer insights and local trends to inform product recommendations, stock decisions, and in-store opportunities.
Ensure exceptional client experience through SEPHORA Attitude behaviours, supporting the team with live coaching and service elevation.
Lead sales performance by monitoring KPIs, analyzing results, and implementing action plans to exceed commercial targets.
Ensure operational excellence across all areas including cash handling, stock management, replenishment, and visual merchandising, ensuring high standards and seamless execution.
Create a safe, organized, and compliant store environment, upholding company policies, health and safety measures, and loss-prevention practices.
Partner with Supervisors to align on service, promotions, and performance goals across departments.
Drive accountability for results across all categories, including exclusive brands and Sephora Collection.
Lead communication of business priorities, ensuring the whole team understands strategy, goals, and expectations.
Manage team scheduling and annual leave effectively to maintain strong floor coverage aligned with store needs.
Partner with the Recruitment team to attract and hire exceptional talent for your store.

Requirements

Proven experience leading high-performing retail teams, with strong commercial and operational capability.
Willingness to develop a deep understanding of SEPHORA product categories and exceptional customer experience standards.
Strong digital and analytical skills to interpret sales data and drive informed decision-making.
A passion for coaching, mentoring, and developing people to support long-term growth and performance.
Expertise in operational excellence including stock, cash, compliance, and store presentation.
A leadership style aligned with SEPHORA’s values: inclusive, creative, empowering, and customer-obsessed.

Skills

Market analysis
Competitor reviews
Business growth identification
Coaching
Mentoring
Team development
Sales maximization
Store performance elevation
Customer insights utilization
Product recommendation
Stock decision making
Client experience enhancement
KPI monitoring
Results analysis
Action plan implementation
Operational excellence
Cash handling
Stock management
Replenishment
Visual merchandising
Health and safety compliance
Loss prevention
Performance goal alignment
Accountability driving
Business priority communication
Team scheduling
Annual leave management
Talent attraction
Talent hiring
Digital skills
Analytical skills

Location

Work Type

Retail

Experience Level

Store Manager

Salary/Compensations

Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
Performance-based commission tied to collective store success.

Benefits

SEPHORA University - receive industry-leading product, customer care and development training to help you grow your skills and your career.
Allowances tailored to your role and location - including shoes, lunch and more.
A generous employee discount across the world’s best beauty brands.
A paid day off on your birthday - because you deserve to celebrate!
Access to a perks and wellbeing platform offering discounts, wellness support, and more.
Generous holiday allowance, plus the option to buy extra days.

About the Company

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.