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About the Role
As a Front Desk Supervisor, you are key to the successful training of Front Desk Associates and the overall guest experience. You understand that strong communication and timely reporting enable smooth operations. This role is for someone with an eye for detail who wants to deliver first-class guest services.
Responsibilities
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, and telephone answering.
- Train and assist team members with their job functions to ensure optimum service to guests.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
- Monitor, observe and assist in evaluating team member performance.
- Maintains and promotes a positive and cooperative work relationship with all hotel departments.
- Performs any other duties as requested by your manager.
Requirements
- Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.
- Excellent verbal and written English communication skills.
- Ability to access, retrieve and leverage info from the hotel property management system.
- Must be able to handle cash or credit transactions.
- Proficiency in Microsoft Office and Excel.
- Knowledge of general office equipment and cash register operation.
Skills
- Communication skills
- Customer service
- Supervisory experience
- Hospitality
- Cash handling
- Microsoft Office
- Excel
Location
- Onsite
Work Type
- Full-time
Experience Level
- One to two years' supervisory experience in hospitality or other customer-related position.
Education Level
- High school education or equivalent
Salary/Compensations
- Competitive Pay
Benefits
- Paid Time Off - Holiday, Vacation and Personal Days
- Medical and Dental Insurance
- Voluntary Short-Term Disability Insurance
- 401K Retirement Program with company contribution
- IHG and Turf Hotel Employee Room Night Discounts
- Employee Awards
- Employee Referral Program - up to $225.00 per referral