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About the Role

As a Customer Success Manager at Enfuce, you will be a trusted advisor to banks, fintechs, and embedded finance companies, helping them launch, scale, and optimize payment programs. You will manage a portfolio of customers, build strong relationships, drive satisfaction, support growth, and ensure customers maximize value from their partnership with Enfuce. This role requires balancing relationship management, commercial growth, program delivery, and strategic account planning in a fast-growing fintech environment, working closely with internal teams to navigate complex payments ecosystems.

Responsibilities

• Manage and grow customer relationships, acting as the primary point of contact for strategic and operational matters.
• Build trusted relationships with key stakeholders across customer organizations.
• Lead regular business reviews, program discussions, and growth conversations.
• Identify opportunities to expand customer programs, increase product adoption, and support commercial growth initiatives.
• Partner with internal teams to ensure successful customer onboarding and support.
• Monitor customer health, engagement, and program performance, proactively identifying risks and opportunities.
• Act as the bridge between customers and internal teams including Product, Operations, Compliance, Risk, and Commercial.
• Support the delivery of customer projects, product enhancements, and program changes.
• Help customers navigate scheme requirements, operational processes, and regulatory considerations.
• Develop account plans that align customer objectives with Enfuce's capabilities and growth strategy.
• Maintain a strong understanding of customer priorities, industry trends, and competitive developments.
• Represent the voice of the customer internally and contribute to continuous improvement initiatives.

Requirements

• Previous experience working within payments, card issuing, acquiring, banking, Banking-as-a-Service, or financial infrastructure environments.
• Experience managing customer relationships within a Customer Success, Account Management, or similar client-facing role.
• Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion within existing accounts.
• Experience working with multiple stakeholders across commercial, operational, and technical functions.
• Excellent communication and relationship-building skills with the ability to establish credibility at all levels of an organisation.
• A proactive and autonomous approach, comfortable operating within a fast-moving scale-up environment.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Work Type

• Remote work up to 30 days
• Hybrid work options
• Remote work options

Salary/Compensations

• Competitive salaries reassessed regularly

Benefits

• High autonomy & ownership
• Access to top-tier talent
• Unlimited growth potential
• Flexible, remote work
• Supportive culture
• Comprehensive benefits package
• Fair pay
• Employee stock option program
• Flexible Paid Time Off
• Up to 5 weeks of annual vacation days
• Paid family leave (subject to country regulations)
• Team activity budget
• Company-wide event

About the Company

• Enfuce is a company where Customer Success is a strategic commercial function.
• Enfuce is a fast-growing fintech environment.
• Enfuce supports ambition with plenty of room for personal and professional growth.